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Airbridge Tours
Category: Hotels & Travel Tours Tours [Edit]
7440 Dean Martin DrSte 200
Las Vegas, NV 89139
Neighborhood: Southwest
(877) 333-6556
- Hours:
Mon-Sun 8 am - 10 pm
10 reviews for Airbridge Tours
10 reviews in English
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Review from Rebecca R.
Bronx, NY
12/30/2011
I'm a stickler for good customer service, especially when it's exemplary - like what my gf and I received from Airbridge's CEO Daniel today. During a trip to LV earlier this month for my bday, we decided to take a Grand Canyon/Hoover Dam tour and booked with Airbridge. Though the service that we received from the reps was certainly not what we expected, the follow-up response that we received from this gentleman was absolutely extraordinary.
Daniel is a stand up guy who GENUINELY cares about his brand as a whole. We were thoroughly impressed after having spoken with him. I believe that as long as this gentleman is running their operations, Airbridge will continue to thrive and ultimately become a leader within the travel industry.
I will certainly use them again - you should too! -
Review from Meena A.
5/10/2012 1 Check-in Here
I feel like I got scammed. I chose the West Rim tour with the helicopter ride. Did I f*** up in choosing that one. No one (not the brochure, not the nice lady on the phone who represented the company, not the secondary retailer I bought the ticket from) mentioned that out of the 14 hour day, 12 hours would be driving. In total, I drove 526 miles in one day.
I know nothing about the Grand Canyon or how far it is from Vegas. I feel like it should have been mentioned at some point...
When I arrived at the centre for Airbridge Tours, is when we were told how long the tour would be and how much driving it would involve. EVERYONE was stunned. There was a general groan of frustration. Seems like no one was made aware of what they were paying for. At this point, of course, I had already put down my deposit and was not about to walk away from $80.
I'm not going to rant about everything that was awful about this experience as I try to keep my reviews under 3000 words. But here are a few of the awful highlights:
-Only having an hour at the canyon itself.
-Having an hour at the gift shop and lodge. WHAT THE ****. We spent the same amount of time at the gift shop as at the canyon.
-Being treated like I was five years old by the drivers and staff.
-Breakfast was awful. But that was expected.
If you choose to this tour, please do the helicopter. That was amazing! Only 20 minutes, but you will never see the Canyon like this. Also, there are great deals to be found. I purchased my ticket for $100 off from a secondary source. Don't settle for the original price. It ain't that hard to find a coupon, sketchy dude, etc. -
Review from Elizabeth W.
San Francisco, CA
1/4/2012
We booked a package to see the Grand Canyon South Rim. The price offered a 15 hour narrated tour with lunch.
Here are the package details:
-Includes complimentary wake-up service & pick from most major hotels on the strip and downtown area! Enjoy Danish, Juice, Coffee & Tea
- Depart from our tour center after check-in located just minutes off the Las Vegas Strip
- Professional driver / guides will narrate throughout the tour
- Photo stop of the Hoover Dam taken from the amazing O'Callaghan-Tillman Bridge.
- See the extinct volcano "Fortification Hill"
- Exclusive stop at National Geographic Visitors center with optional Imax Grand Canyon Discovery & Adventure movie
- Visit the widest and deepest point at Grand Canyon's South rim (over 8400 ft deep and 21 miles across)
- Includes meal voucher for the Grand Canyon National Geographic Visitors Center
- Ride aboard a luxury double decker motor coach equipped with video monitors, restrooms & air conditioning
- Free Show Tickets With All Tours!
Sounds good, right?
We are picked up at the hotel around 6am and shuttled to another building about 10 minutes away. The driver locks the passengers into the bus and proceeds to stand in the inside of the building, drinking coffee. Some of the passengers need to use the restroom and become claustrophobic after seeing about 5 or 6 other buses emptied before our bus. After 30 minutes and one passenger making 2 phonecalls to their customer service office, we are finally let off that transport bus.
Next we are herded into a large hallway and split into South and West Rim tour packages. The customer service representative for the tour company apologizes for the lack of information given to us about the tour procedures. He explains that it is their busiest time of the year and we should bare with them. He also has to apologize for the heating vents set at about 80 degrees and the broken tvs which are supposed to explain the tour to us. We quickly find out that the IMAX is not free, but we are welcome to purchase it when we pay a one time fee at the next desk.
At that desk we are given stickers to wear on our chest. Our bus driver insists we cannot get on the bus unless we first put the sticker on our chest and let him draw on them with a pen. I asked if he could just sign it in my hand and then I'd put it on in front of him, but he refused. I wonder if this way every passenger or just the women?
The buses left about an hour after schedule. Because of this, the driver informed us we were supposed to visit the hoover dam but would be skipping it to save time for the grand canyon.
The narration turned out to be the driver periodically pointing out 2 or 3 places he felt were interesting. For the rest of the 5 hour drive each way we were forced to watch a 30 minute movie about the canyon, and a box office failure, Zookeeper, and Some Las Vegas ventriloquist. So much for an informed narration?
The lunch turned out to be a voucher for pizza hut at the national geographic center. If you purchased the IMAX you would have an hour to eat and watch it, otherwise you ate and waited for the movie to finish. We also spent 1 hour on each drive at Mcdonalds so the bus driver could get Lunch and dinner.
Once we finally got to the Canyon we only had an hour at two viewing points. It was not enough time to get the full experience. We felt rushed to get back to the bus on time. We even missed the visitor center at our first of two viewing points. A group from our tour bus couldnt get back in time and we left without them. Luckily they found their way to the bus for the 5 hour drive back.
At about 9 oclock during the drive back, the bus driver decided we had enough time for the Hoover Dam. Unfortunately my camera doesnt deal with pitch black night scenes. We were given 5 minutes to look at it from the bridge above.
Overall I was quite disappointed with this trip. If anyone asked me, I'd say pay extra and go for the helicopter tour. 3 hours out of your day and a lot less hassle. -
Review from Suzie Y.
Parsippany-Troy Hills, NJ
9/29/2011
My friend and I chose this company for a Hoover Dam tour.
There were two options.
Option 1. The Hoover Dam Tour only.
Option 2. The Hoover Dam Tour, with a lunch, and Ethel M's Chocolate factory tour, and a Cactus Botanical Garden tour.
We opted for option number 2, which was a great deal!
The Hoover Dam tour was pretty nice. The bus driver stopped at the famous, "Welcome to Las Vegas" sign for everyone to take a picture. And then he took us to a check-in place with a gift shop/small airport with helicopters and Cessnas.
After checking in, we got onto the bus and headed to Hoover Dam. The driver was very informative, and tried to be funny, but in a way that no one knew he was joking, so it really wasn't funny.
We got to Hoover Dam, and went in for the power plant tour and then went to take some pictures. It was for an hour & a half.
After this tour, everyone got back on the bus and the driver took us to lunch. I was happy since everyone was so hungry.
The bus stopped in front of this really dirty, old casino, and I was wondering why we were there, perhaps to pick up more people?
Just then, a real hillbilly with no teeth and super long braided white hair comes on board the bus wearing really dirty overalls. He started introducing himself and the casino, and "the buffet" and that's when my friend and I turned and looked at each other horrified and mouthed, "Oh My Gosh". It was one of those moments you only see in movies.
We went into the casino, past all the gamblers that looked quite different from the gamblers on the Vegas Strip. When we got past the mutant people that looked like they were from the movie, "The Hills have eyes", We arrived at "The Buffet".
We got in line to what must've been the smallest buffet ever.
My friend and I each grabbed our plates.
First came to some bread bins. The bread looked super old. I didn't touch it. I decided to pass on everything but the celery, carrots, and a piece of fried chicken that didn't look so scary. The rest of the food looked like globs of mysterious "stuff". I could barely look at it.
I sat down at the table and ate just enough to get me through my hunger pains. My friend's plate had some "things" that looked like bbq ribs and bbq chicken, along with some other stuff. My friend has a strong stomach, so I figured she'd be okay.
We finished eating as quickly as we could to rush back to the bus.
Next came the very disappointing Ethel M's chocolate factory tour. When we entered, there was a guy standing there with plastic glove on one hand, and one small bag of coconut flavored M&M's. Ethel's last name was Mars.... *sigh* He gave each one of us 3 pieces of the M&M's. Really? Why bother giving "samples"?
And then we got to the factory tour. It was a small hallway area with glass between the chocolate makers and the visitors. The chocolate makers were laughing and pointing at the visitors, like they were in a zoo, and the visitors were caged animals. hmmm... interesting?
We got outside and that was the Botanical Cactus Garden. Ummm... really? You call that a garden? It was a big space filled with different types of cacti and cactus fruit.
We got back on the bus and the driver took us all back to the hotels, but not before having us shell out some cash, since "that's how they make a living", doesn't the company pay him? I hate it when they pull this trick. I'd rather have paid more upfront, instead of being harassed by the driver to give him a good tip.
When we got back to the hotel, my friend was sick. Yes, from "The Buffet" at the oldest casino. (#4 to be registered back then)
She was so sick all night, she barely made it to her flight the next morning. She also missed her NYC vacation that was already planned and booked for the next few days because she was still sick for a few more days.
This dam tour taught me that next time, go for option#1. Don't trust them to take you to a nice dam place for lunch! =)Comment from Daniel N. of Airbridge Tours 9/29/2011
Good afternoon Suzie, First, I would like to thank you for… More » -
Review from John K.
Irvine, CA
1/3/2012
I booked this trip through Viator. Got a decent deal. I initially booked the South Rim. Later, I requested to be picked up at my hotel. They said that they have 6 people being picked up at a nearby hotel. I realised that WE were those six people. THe woman at the phone seemed to be exasperated at my persistence to be picked up at our hotel. I later found out that there were no people to be picked up at the other hotel, and the number at our hotel increased to 8 people.
I then asked for her manager who accommodated us in about 5 minutes.
When you arrive at the station, there is a guy who says that the trip to the Grand Canyon's South Rim is about 5 hours, where the trip to the West Rim is about 2.
Also, that the temperature at the South Rim is much colder.
So we changed to the West Rim and nearly paid 50 dollars more per person, actually paying more than the higher priced WEst Rim ticket.
However, we saw the Hoover Dam from two vantage points, got to see the WEst Rim, and got home in time for dinner!
Definitely get the West Rim!
Our bus driver was ok. His name is Kemo. -
Review from BOB R.
Salem, MA
5/8/2011
Positive review. Just did the West-rim, hoover dam tour. Great tour and had a great bus driver/guide named D'Wayne. We had some coffee and something to eat for breakfast so did not care for their coffee and danish which wasn't great, But you are there for a tour and that was just to keep happy while regirstering. A few bus changes and a long ride but once you are there it is amazing. Lunch at Guano point was tasty and the view there is awesome. We didn't go to indian ranch as we were enjoying the two viewpoints. Time frame 6:15 am to 6:45 pm. Pick up and drop off point was the Luxor.
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Review from Stephen W.
Dallas, TX
2/3/2010
We booked a tour to Hoover Dam through this company. The experience was positive. The driver was informative and friendly. The service was good, although they do not pick up at every hotel. There were about 4-5 specified places to be picked up. We were at the Bellagio and had to walk to Ceasar's which was no big deal. On the way home the driver dropped people wherever they wanted to go along the strip. The price was reasonable and the trip was a good value.
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Review from Joo S.
7/8/2010
i did the grand canyon west rim + skywalk + helicopter + pontoon boat ride with a stop at hoover dam on the way on 6/21/10. got a really good price so i couldn't pass it up.
this company didn't seem to have a lot of good reviews, so i was really skeptical when i booked this tour. i kept reading online that another rival company was the best, so i took a leap of faith when the sales guy sold me this one.
my experience was pretty good. if there were 3.5 stars, that's what i'd really give. they were prompt in picking us up at our hotel, picked up a whole bunch of other people and took us to a central meeting place where they gave us a brief itinerary and had us pay and eat breakfast. it was hardly a breakfast. it was one of those tiny Svenhard danishes (only one!), coffee, and a juice box drink. i knew i'd get hungry soon. then we split up onto 2 motorcoaches.
we had to transfer buses several times. something about the size of the bus that wasn't allowed into the canyon. the main motorcoach that we rode to get to the grand canyon was pretty awesome! it was new, double decker, had a bathroom, and small blaupunkt tv screens throughout.
the one thing that PISSED me off was when we paid, we received a red sticker for the west rim tour - we were supposed to wear it at all times so they could identify us. the stupid cashier didn't give us our orange sticker (which we didn't know about until later), that signified customers going on the helicopter tour as well. we almost weren't able to go on the helicopter tour because of this!!!! we were rudely told by the helicopter company's bus driver that we couldn't get on their transfer bus because we "don't have an orange sticker." they didn't have a list of names or anything, and they told us our receipt "don't mean nothing." thankfully we had our original booking statement with us, so they let us on the bus. who knew that a little sticker would be such a big deal?? i called airbridge tours to complain on the way to the grand canyon and they assured me that there wouldn't be any problems at the helicopter site since they had a list of names. and there weren't really any problems, just that they had us down for a party of 2 instead of 3, which was easily resolved. let me tell you about where you waste a lot of time - standing in line when you get to the grand canyon. there is a central tour meeting place where hoardes of people from different tours go to all use the same services. there are lines for the helicopter tour, the hualapai ranch, and the two different viewpoints all in one area. you have to take a separate bus to get to each place (except for the heli tour), and you can only get to the 2nd viewpoint from going to the 1st viewpoint. sound confusing? well it was. the line for the heli tour was on-site and super long, as they had to group everyone up based on weight while trying to keep families together. they only took groups of about 6 ppl at a time so you can imagine how long that would take when there are several different tour buses at the same place. it was a zoo in there.
the helicopter ride was provided by Papillon helicopters, which is supposedly the best in the area. i was pleasantly surprised to learn that airbridge partnered with them. the heli ride was pretty fun, i got to sit in the front with the pilot :) you go down to the makeshift heli pad into the canyon, then take a 30 min pontoon boat ride down the colorado river with the same group you came with. thankfully i had a nice bunch that meshed well with my family. we had a chinese (no offense) boat driver and i didn't understand 2/3 of what he was saying because of his strong accent. he was very nice though. it was great to see a different perspective of the grand canyon from the colorado river. after the boat ride, they fly you back up to the meeting area in the helicopter.
they gave us meal vouchers for lunch but didn't explain to us that we had a choice between the two restaurants on site at the west rim (at different lookouts). we found out the hard way, after ordering some not-so-great tamales from the first lookout at eagle point. guano point offered a bbq lunch that smelled awesome, especially after barely eating the tamales. so just be aware that you have a choice and don't use your voucher on the first snack bar you see. things may change so if anything, just ask about it.
the skywalk was meh. not scary at all. i guess i can say i did it though, yay. you can't bring anything on it, including cameras!
we barely had time to spend at guano point, which i thought had the more spectacular views. we had to hurry up and get back to our tour buses (but had to wait for transfer buses to take us there) so we were kind of disappointed. waiting in various lines took up a big chunk of our time. they give you 4 hours but it goes by pretty fast.
planning on the south rim next time; went when i was 4 but don't remember it! -
Review from PAUL G.
Las Vegas, NV
10/1/2010
Decided to act as a tourist yesterday. Parked my car at Caesars and I was picked up on time as promised to take me to Hoover Dam. Driver was excellent, check in was smooth and efficient and got me back in time as promised! I will use this tour company every time now that I've used them once!!!!
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Review from Laurie S.
Boca Raton, FL
Updated - 10/21/2010
My friend & I had a GREAT time on the Hoover Dam tour!!! Yes, you read it right; I went. Why? After receiving a personal email & phone call from one of the owners, Daniel, apologizing for his employee & offering us the trip gratis, how could I not give them a chance. I discovered that this is a family business that wants to do right by their customers & goes the extra mile to make sure we all have a good time on whatever tour we might choose.
We received a phone call from Daniel when we arrived in Las Vegas & a reminder call the day before the tour. We were promptly picked up at our hotel, The Riviera, by a very friendly tour driver named Spencer. We liked him right away. He was friendly and polite to everyone on the bus, not just us. He took all of us over to the infamous Vegas sign & allowed all of us enough time to take pictures that most tourists don't get a chance to. Then he explained we were going to a "check-in transfer" area where we would get on different buses depending on what tour we had chosen.
My friend & I were met by Jason at check-in. Without knowing what had happened to me (on that infamous phone call), he apologized on behalf of the owners & employees of the entire company. This check-in area is a small airport/heliport that also has a gift shop & restrooms. Jason was very gracious as well: He gave us our tour stickers & helped us get to the right bus, where we met Tony.
It was explained to us that Tony might be difficult to understand due to his accent, but it actually added to his charm! And being from South Florida & New York, I understood him just fine. He was a very funny & friendly tour guide/bus driver. Being it was my friend's birthday, he had the entire bus singing "Happy Birthday" to her. In fact, everyone in the company we came across wished my friend a Happy Birthday. So nice & she wasn't even too embarrassed. Let me tell you something - if you are taking this Hoover Dam tour, try to get on Tony's or Spencer's bus! They are funny, friendly & informative - you will not be sorry!
We were given a ticket for the Power Plant Tour, but decided that we wanted to walk on top of the Dam and take pictures instead. There is really not enough time to do both. But first we made a stop in the gift shop to get our free gift - a special Hoover Dam magnet! We spent over 90 enjoyable minutes at the Dam & got some great shots! Back on Tony's bus, he dropped some people off at the little airport who were going on the Helicopter tour, and then we went to lunch.
We were taken to the Railroad Pass Casino for a wonderful buffet lunch. The food was delicious and the choices many. Beyond what we thought we might get! Wow on the desserts! Too many to choose from, so I had to take little bites of a few. We had plenty of time to fill our bellies & even gamble a bit.
Then back on the bus to go to the Ethel M's Chocolate Factory & Cactus Botanical Gardens. (On the way, we were given a small tour through the town, with Tony telling us bits of trivia.) There is a small gift shop & short factory tour where they give you a few chocolate samples. Yum! After that, you enter their chocolate shop & try not to drool. They have so many different types & styles of chocolates for sale, that you will have a hard time deciding. Being an amateur photographer, I walked the paths of the Cactus Gardens to take pictures. The Gardens are beautiful! One could really spend a couple of hours there enjoying the atmosphere, but alas, we had to leave.
On the way back to the Vegas Strip, we watched an historical movie about the creation of Las Vegas. Tony was very nice to everyone and dropped people off either at their hotel or along the strip. My friend & I decided to get off near the Palazzo Hotel, so we gave our thanks & tips to Tony for a tour well done!!!
If you are looking for a great tour company that cares about you, do not hesitate to call Airbridge Tours. All along this tour, we were given such easy instructions on where to be & when, and got lots of opportunities to take memory making photos. We met some wonderful people from this company & highly recommend them!!! I know I will call them the next time I am in Las Vegas looking for a tour! Thank you Daniel, for being a mensch & treating us so kindly. :o)1 Previous Review: Show all »
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10/1/2010
I called their 877# for information & to book a Hoover Dam Deluxe tour . April answered both times… Read more »
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