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1 review in English

  • Review from S L.

    • 0 friends
    • 22 reviews

    San Francisco, CA

    1.0 star rating
    Updated - 1/29/2012

    I'm downgrading this establishment to one star after Management said they would try to correct the issue by re-training staff regarding their Groupon deal and then providing us with a family pass to try the alley again.  They went to the effort of emailing me inquiring about an address to send the pass, however, after a month, it NEVER arrived.  I think it's safe to say they will not be honoring their word as they did not fully honor their Groupon deal.  

    Customer service is seriously lacking at Air-Lanes with very little follow through from desk staff as well as management.

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    1 Previous Review: Show all »

    • 2.0 star rating
      12/27/2011 First to Review

      It's always great to try a new place especially when they offer a nice Groupon deal for the entire… Read more »

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