- Restaurants |
- Nightlife |
- Shopping |
- Movies |
- All
Aiken Mall Cinemas
- Good for Kids:
- Yes
2 reviews for Aiken Mall Cinemas
2 reviews in English
-
Review from Erica M.
Aiken, SC
5/25/2012 1 Check-in Here
Seems like the other reviewer on here had a really bad day... I've been coming to this theater for many years and I've never had any problems out of the staff. I know during one showing of Hellboy 2 that I went to the projector all but busy into flames near the end of the movie. Management apologized and issued all of us 2 passes, one to come back and see the movie again and one to use as we pleased. I'll admit that the theater is s but old but I know that they've just upgraded all of their projectors to digital, giving a much better picture quality. It's a little theater that does it's best to get by. I will secondly take waiting in line for and extra few minutes over driving 30 minutes to Augusta any day.
-
Review from Ahdri K.
Aiken, SC
8/18/2011
ZERO STARS!!!
Ok...we have put up with your crap for the 2 yrs we've lived here. Youre a joke, and should be a dollar theatre. Then, maybe, your customer service would be fitting.
Despite the 3 and 4 suit clad dingbat managers in addition to the regularly staffed employees....you are ALWAYS understaffed!
Really? You think 4 people should man the concession stand while 1 inept grunt runs the ticket booth, wrapping the line around the corner of the building, forcing those who got in line 20mins BEFORE the listed showtime to change their movie choice to a later showing?
Really? You think you dont owe an apology to anyone and should respond to a query or complaint with condescension and apathy? "its saturday, opening weekend for harry potter AND captain america, why are we all missing the previews?". Word for word manager response: "well, (scoff) we were slow at noon , (hand wave) so we sent alot of people home" Here, in case nothing looks wrong with your response, let me help clarify...the appropriate answer: "i do apologize for being shorthanded, we mistakenly sent our staff home because it was so slow earlier, we are working to rectify the situation and get some people back" and if you can manage a half ass sincere smile and maybe a head tilt, instead of your cocked eyebrow and curled lip, maybe just maybe you would have gotten sympathy for regal making the mistake in hiring you.
Really? Every one of your customers is antsy and late, their movies are already starting, youve admitted in front of everyone that the staffing issues were self inflicted...and when the inept grunt at the register forgets to ring up an extra nacho cheese, you have us stand in line to run the card AGAIN for what $0.50?? Classy. Again, let me help you with the correct response, you know, the one you slept through in your "how to be a gorilla b$%@# manager at a mediocre joke of a theatre" class..."im sorry your order wasnt heard correctly. Because youve already expressed anger at missing the beginning of your movie because of our poor staffing judgment, please, the side of nacho cheese is on us. We hope youll continue to choose our theatre"
Really? The teaser trailer for the avengers, which was all the internet hype for captain america, which was supposed to show after the credits, is cut off completely because your projector malfunctioned and shut off the movie mid credits, and your response (b#$@% manager #2) when the angry mob of dedicated movie goers comes out the door w/ the "wtf" of the day is "oh yeah, it did that yesturday, we dont know why it does that. I mean, you can come back tomorrow and ask a manager to let you come in and watch it after one of those showings.".....my, god, tell me you havnt been breeding. Wait readers! It gets better! "But we all paid for this movie to see this trailor, thats why we all stayed for the credits, youre not gonna do anything?"...."well, you got to see the whole movie, i cant give you a refund"...."so let me get this straight...we miss our previews before AND after the movie because of you and your faulty crap and thats all you have to say?"..."what, you want passes?! Fine! Ill give you passes!"....again, on what planet were you people trained? Ive seen better managerial skills in a mcdonalds 3rd shift, recreational crack head, shift manager!
I was so astounded i couldnt stop laughing.
Way to be a bunch of apathetic asshats. Keep up the good work, and maybe itll be dollar tree, or food lion soon!
