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Adventure Northeast Bus Company
Category: Hotels & Travel Tours Tours [Edit]
79th St and BroadwayNew York, NY 10024
Neighborhood: Upper West Side
(917) 861-1800
- Nearest Transit:
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79 St (1, 2)
86 St (1, 2)
72 St (1, 2, 3)
Nat W. said: "I love the view from the Empire!!! You have to go if you are traveling in NYC. All the tall buildings are located near the Empire State Building, so when you are at the top, you can really feel the density of skyscrapers.…" read more »
6 reviews for Adventure Northeast Bus Company
6 reviews in English
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Review from Diana B.
New York, NY
9/8/2008
Very hard to reach by phone or email. They bill you fast but do not quickly refund your money when you cancel (on time, be it noted).
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Review from Gesche H.
CANAL STREET, NY
2/22/2012
Terrible bus company. Will change time on you 2 hours before departure, ie will change time by 15 minutes and not wait a few extra minutes even though they know they couldn't get a hold of you + they are your only form of transportation. My friends have been stranded in Stratton for 4 hours now w/o a way to get home. They were at the pick-up location 5 mins before agreed time (well before the company changed it last minute). This has been nothing but a huge headache. It will cost them at least $500 to get back to New York (if they can find a driver...). And of course the Bus company didn't want to refund us the tickets and even called to threaten us. Already put in an inquiry to cancel the payment to them...
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Review from Steph G.
10/12/2008
-1- terrible customer service ("Eddie" is very rude)
-1- blaming financial crisis for not refunding money
-1- driver incessantly changing the movie volume
-1- unable to confirm trip schedule until the day before we left
+1 - I made it home alive
If you are thinking of using this bus company, please reconsider.
Terrrrrribleeeeeee -
Review from Genco K.
NY
1/13/2011
these guys are operating a SCAM machine
unreliable, uncontrollable, unaccountable
they will take your money and rest is ... who knowssss -
Review from Gwen L.
New York, NY
8/10/2010
This company is a scam. As I write this, we are supposed to be picked up from Manhattan in exactly 45 minutes. I just got a call 10 minutes ago saying they won't be able to make it, and the reason is that they couldn't reach us last night (when we didnt have reception at IKEA at 8:30 pm). We called back at 10pm and emailed as soon as we got home as well. Thing is, ticket is 180 PREPAID and confirming the night before is NOT a condition to the ticket. (The ticket has a very list of long terms and conditions). IF INDEED THIS IS THE WAY THEY OPERATE THEY SHOULD'VE CALLED EARLIER IN THE DAY or they should've mentioned this in their long winded term and conditions on the ticket. I am a lawyer so I read instructions very very very carefully.
Then, as I was being outraged (because our entire trip is prepaid and planned) he offered, as if it's a generous offer, that we can still make the 11:30 ferry if we can take the metronorth (other side of town) to westport. I asked, what do you refund for this last minute change of plans and extra trouble for us? He's like, we'll give you $10 which is the cost of the metronorth ticket. We paid 90 dollars per person for the convenience of skipping over this extra trip. How is a scant $10 reimbursement acceptable when we relied on them for the prepaid trip and logistics to the ferry???
Anyway, as I write this we cannot reach them on the phone. Our hotel is prepaid, our ferry ticket to Block Island is prepaid, our vacation which has been 100% paid for an planned for for a couple of weeks now is already completely ruined.
As I write this, we keep calling them over and over and they are not picking up.
They have no physical address and I think we just kissed &180 goodbye and we don't know how we will get to block island today. -
Review from Michelle L.
New York, NY
Updated - 1/29/2011
After this entire debacle, I had to dispute this charge on my AmEx card and was able to reverse the charge that came from Adventure Northeast. Following the dispute, I was then charged AGAIN on my AmEx. After the second incident, I had AmEx blacklist the vendor so they couldn't keep trying to scam me.
1 Previous Review: Show all »
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2/18/2010
Unfortunately, I was addressed by very rude customer service that was slow to respond/non-responsive… Read more »
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