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Adobe Systems Inc
Categories: Professional Services Local Services IT Services & Computer Repair Professional Services, IT Services & Computer Repair [Edit]
345 Park AveSan Jose, CA 95110
(408) 536-6000
- Accepts Credit Cards:
- Yes
About This Business:
Information Technology (IT) Support for businesses that have no IT staff. PC's, Macs (Apple Certified Support Professional). Backups, Malware, Upgrades,… read more »
26 reviews for Adobe Systems Inc
26 reviews in English
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Review from Tina C.
4/26/2011 1 photo
I've been a loyal user for over ten plus years in Adobe's products specifically PhotoShop, Photo Deluxe, and Acrobat Reader. Albeit I'm not technically talented in producing professional high resolution photos and/or documents but Adobe gets the job done. I've never endure malicious virus problems from Adobe. It crops what I do not desire, it removes imperfections, rotates 180 degrees, 90 degrees clockwise, and 190 degrees counter-clock wise, permits me to view and print PDF documents. Amid not possessing the full version of Acrobat Reader, I wish to convert MS Word documents into PDF files without suffering the hefty price of the software.
I have not contact Adobe Systems Incorporated for customer service issues, thus no comment. Four stars goes to Adobe, albeit their software take an eternity to load on a desktop and gargantuan space in one's hard disk. -
Review from Katrina W.
Chicago, IL
2/1/2012
Adobe, by far, has the worst customer service I have ever experienced. Every time you call for support you are on hold FOREVER. You can opt for a "call back" which I did yesterday, but when they called me back all I heard when I answered was hold music...so I was on hold again! The reason I am calling Adobe is because I received a software box from them that was so badly mangled and torn apart, it was almost comical. And my receipt that was in the box was crumpled then torn into pieces. But the shipping box was fine...not a dent. So obviously some angry employee had his/her way with my CS5 suite software box. I finally was able to reach an employee on Monday, and they opened a case for me and said someone would be in touch. Well it is three days later and NOTHING. No email, no phone call....apparently you could receive their product incased in a pile of dog poop, and they wouldn't care a bit. They have your money, and that's all they care about.
Adobe just called me back, and they are going to send me a new receipt. Gee, thanks Adobe. So big of you. -
Review from Nobody M.
Los Angeles, CA
12/15/2011
Out of all the apps I run (for work and for pleasure), the Adobe apps stand out for two reasons:
They freeze and/or crash more than any other manufacturer, taking a lot of my work with them
They require updates and restarting more than any other apps -
Review from William K.
San Jose, CA
4/2/2012
On March 15, Adobe sent me an email advertising an upgrade from Lightroom 3 to Lightroom 4. I ordered and paid for the upgrade. When I went to install it on my computer, I found that it would not install because my OS is Windows XP, and I could only install it on the latest versions of Windows. There was no mention of this in the email ad. I think it's a clear case of false advertising.
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Review from Rob W.
Issaquah, WA
3/6/2012
Adobe doesn't seem to care about their customers. I cancelled an order for Dreamweaver 10 days ago because Adobe's website was unable to process the order. I paid by Paypal and can't get the $ released back to me.
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Review from Alex K.
Cupertino, CA
7/26/2011
Adobe has the worst customer service. Once you paid them, they will hold
you hostage of their software. They do not have a phone support as far as I am concerned. Twice I spent more then 2.5 hours on the phone and I am yet to speak with a live person. For two grants that we paid them I would expect a little more attention. The quality of the software is lacking as well - one word to describe it is BLOATED. There are many good alternatives on the market which are cheaper, better and sold by companies who actually provide support. Too bad we did not do our research and just went with "industry leader" -
Review from Dilys S.
11/13/2011 1 Check-in Here
Great San Jose "campus" with a high quality cafeteria, serving fresh healthy food. Orange juice, and plenty of juices are complementary. Food is health conscience, just like the buildings, all LEED Platinum certified, various forms of wind wheels, are in sight, there's also a basketball court in the certain and a wellness center. Skyways connects all three towers. Security system follows straight rules of sifting through temporary badges versus regular, once you exit one of the towers, you may need an escort to get back in. parking has a visitor entrance where your license plate and contact name will be registered. You can park near the customer service bldg with the almaden visitor entrance.
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Review from Michael J.
San Leandro, CA
11/28/2008
Oh Adobe, why the hell would I have done with myself if i didn't have your wonderful Photoshop program? Seriously...the amount of features you include in it for me to basically do whatever I want with any picture is simply amazing. I've been using Photoshop for a very, very long time (since 1994, 3.0) and I have been nothing but satisfied with your program since the first day I installed in on my computer. Seriously. I've used no other image editing program is over 14 years. I've tried some others but they just don't compare to amount of awesomness that has always been Photoshop.
And lets not forget Adobe Premiere...which I haven't used much since video editing isn't something I have taken seriously, but when I have...Premiere was there to guide me to do it. Yet another great program.
So thanks Adobe for creating such wonderful programs. -
Review from Donna H.
10/19/2007
I love you. It is that simple. Adobe Photoshop CS2 rocks my world!! I'm slowly playing around with more of the functions.. It's fun and very useful for editing photos, being creative, making collages, and photoshopping some of my yelp buddies..
http://www.flickr.com/...
suckas.. you know you love it!! but i have to first thank adobe systems.. because they rock.. 10 billions stars for you! and second.. yelp buddies for giving me such fun inspiration.. 10 billion stars for you too!
I'm also learning more about regular Adobe Acrobat, editing quarterly reports and such.. tricky, but interesting... if only playing around/ learning with different software was a profession..
Hopefully, the more practice I get, the better my skills with these products will be.. Not to mention i'll make better use of this amazing program.. ayo, im (NOT) tired of using technology.. -
Review from Brian I.
Walnut Creek, CA
9/13/2010
Worst customer service, their telephone service is non existent. Scheduled a call back and got one from British Virgin Islands and no one spoke to me, whenever I spoke into the phone I got a beep in response.
Won't accept student ID and schedule. Needed certified letter from school and passport scan.
After canceling they won't even remove the pending PayPal charge, instead blaming PayPal.
I feel that if my business is such a bother to them I will not inconvenience them any further and neither should anyone else.
By the way if you want to support resellers, boycott this place and shop from another vendor or a local store you won't be sorry. -
Review from Tom R.
San Jose, CA
8/8/2011
Adobe is the worst run company in the world. They do not care about customer service. its part of higher profits- keeping the support payroll to a minimum. So the execs can roll in fat bonuses.
Its taken me three days to try to activate my software and still no results. The Adobe site to visit for activation is not working! Imagine an Adobe website not working!!!
They have no clue...... -
Review from Greg D.
College Station, TX
9/10/2009
Adobe Systems Inc., has perhaps the worst customer service for product activation, that I have ever seen of any type of telephone service in my entire life.
Once they have your money, they don't give a crap about trying to help you with the product you PAID for when you change computers. We recently upgraded, (changed computers) and recycled the old one. We did not know that you have to deactivate Abobe on the old computer before sending it to the place that old computers die.
We called Tuesday and were left on hold 92 minutes before hanging up. Wednesday, in an act of angst we called using a Skype phone and just left it on speaker to see how long it would take someone to answer. We actually went to lunch, to the gym and came back to find it still on hold.
Someone answer after Adobe Activation left us waiting on hold for 3 hours and 17 minutes (197 minutes). Good thing we were not using a cell phone.
1 star, horrible, shitty service and two middle fingers up. Fuck you too Adobe. -
Review from Catherine O.
San Francisco, CA
Updated - 1/19/2010
Another call a couple days later to customer service =
The same "11 steps" of unnecessary crap.
P.S. We figured it out on our own by reinstalling. (T_T ) how simple.... . ... .1 Previous Review: Show all »
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1/15/2010
You are pretty much my life. Illustrator has become my best friend and we spend nearly 90% of our… Read more »
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Review from Audrey W.
12/30/2009
Adobe creates "be careful what you wish for" products. And I can't take what they do to my computer anymore. Oh, they seem so amazing at the time, but they quickly destroy your computer.
The first time I ran into this was with Adobe Acrobat 9. My computer came loaded with a free reader, as they all do, but I needed to do some things that required the full version. So I downloaded 9. It was terrific. It did what I needed it to do. But as it turned out, I wasn't going to need those functions frequently enough to justify the large price tag, so I decided to delete it and just use the reader. And that's where my trouble began. Despite help from their tech support, I have been unable to satisfactorily use their reader to this day. It doesn't work right no matter what I try.
Well, recently a colleague and I wanted to experiment with some design ideas to determine if we should make the even bigger investment in PhotoShop. We downloaded the trial and were thrilled with what we were able to do. But we won't be ordering it because it went haywire on my computer. We got one good trial - used it for about two hours - and that was it. Haven't been able to do anything else with it. I'm really worried about what will happen when I try to remove it, what it will do to my computer.
I don't know how Adobe is able to create programs that no one else can figure out how to make. But I do know that every time I get near them I'm sorry I did. So, they can keep their products. I'll find another way to do what I need to do. -
Review from Mike F.
Long Beach, CA
6/23/2007
Good ol Adobe. My first and formost love of art on a computer. Do you realize how many erasers you have saved me? Do you know how easy you have made my job? To expand my horizons even farther than t because of people that are creative, we have more and more visual products as well as all sensory products all around us. And tI expected? And most important, how many people I was able to teach creativity and get their creative minds in high gear because of your software? I owe many thanks for this one. Prior to attending Santa Monica College, my "college advisor" asked me what my major was. I said Graphic Arts. He said great and we moved on. Not realizing that my friend was right behind me, he said to my friend "that guy picked the wrong profession.....theres no money in arts........."
Man, if I could see this guy now.
Well I thank you Adobe for giving inspiration to be creative and to show the world what I can do as well as others. Now PLEASE DROP THE PRICES ON YOUR SOFTWARE!!!!! -
Review from Raymond G.
San Jose, CA
4/6/2007
The new Adobe Lightroom is a genius software for photographers. All Adobe stuff is excellent. The only non-Adobe software I still use is Quark. But I'm using InDesign more and more.
Macromedia is now Adobe as well... I just hope since they have monopoly on the graphic design software industry that they don't end up getting stale like how Microsoft became. -
Review from ANGELA K.
1/11/2010
I never knew about Adobe products until I started to go to Silicon Valley College to study Computer Graphic Design.
I ended up getting my Bachelors Degree in Design and Visualization in 2004.
The products itself was great and all, but the price to buy it sucks ass!! =p
There's always updates on these programs because they would add new features to them.
Overall, the programs are wonderful, but the customer service sucks too!! -
Review from Wendy H.
5/2/2007
I looove Adobe software. I've convinced my company to go Adobe years ago (yes I'm an Adobe whore and I own almost all of their stuff at work)! Whoever designed those programs are geniuses!
Deducting one star for the recent horrible experience I had using their open license system for our CS3 order. I don't get it, why isn't the registration numbers on the media anymore? Why do we have to go online to fetch the numbers (which in itself caused a lot of problems with logins and the inability to locate the info). Whoever thought of that idea should be fired. -
Review from Erik H.
Campbell, CA
7/19/2011
I purchased Adobe Creative Suite CS5 to build website.
Dreamweaver did nothing but hang and crash every time I saved a file.
It is useless.
There customer support was also useless.
A huge waste of $2500.00.
I trashed it. -
Review from Neha A.
Sunnyvale, CA
11/17/2008
finally, a review for Adobe! I have been waiting for years as my Google friends as they posted on how amazing the goog is. anyways, the goog is cool - can't beat those parties, that food, the benefits and all that.... but adobe is really awesome too.
Photoshop is da bomb! -
Review from Eric L.
Alameda, CA
3/13/2006
This is in regards to the Adobe Online Store:
I ordered a Mac CS2 upgrade online for download. 2.5 hours later it still as unavailable in my download section. My employee called & was told that (even though it says 5-10 minutes) it can take up to 4 hours. In disbelief, I called & after 20 minutes on hold was hung up on & no one called me back! I called back & after a significant hold was hung up on, again! This time someone called me back. I was told that there was no work around, no place I could download & that maybe I should cancel my order & try again, though I may still have to wait 4 hours again. I could not be more frustrated. I can't believe that a software company in this age would not be able to find a workaround for a client. I can't even begin to explain the frustration I am feeling two hours into dealing with the ##bleeps## on the phone! -
Review from Sterling L.
Atlanta, GA
8/10/2010
I've made it to 100 yelp reviews! What a yelper I am! Too bad I can't ever achieve my dream of being one of those elite snobs. Not vey fair, either, since you can't even get loaded at my business, unless you mean loaded with knowledge on Adobe software.
For review number 100, I'll focus on the next best thing, an exclusive club that not just anyone can join. That of the Adobe authorized training center.
Adobe's personality is rich and varied. One can never stop finding new ways to love her. Whether it's her well-known public image through Photoshop and Acrobat, or her exciting and dramatic After Effects, knowing her fully is a lifelong project. Since I have known her and loved her for so long, it's appropriate to review her life and our long relationship.
Back in 1988, destined for greatness, Adobe wedded Apple, her first lover, and birthed her first children, the PostScript language behind Apple's LaserWriter and the Illustrator 88 software that drove it. This happy young marriage gave rise to the desktop publishing revolution. In these early days, I restrained (somewhat at least) my partying ways so I could purchase a LaserWriter and 512K Fat Mac. This was one of my best decisions, as my relationship with Adobe has been very rewarding. She's supported me financially in the best way, not by giving me a handout, but by providing for my education with her annual training partner summits, giving me access under her veil to her beta software programs, and helping me find employment with her partner finder tool on her website. Even her lack of handing out free support services to her many users has provided great opportunities for my company. She doesn't require her training partner children to pay her. She doesn't treat them abusively. She cares for them and makes that care apparent.
But back to her story. In their early days of wedded bliss, Apple truly and faithfully loved the young Adobe, but oh how fickle turned this love. The attitude of the once struggling but now rich and powerful Apple, became "What have you done for me lately? You've not turned any tricks for a while, and I no longer need you, so Flash someone else." She was divorced publicly and her reputation trashed in the streets, as Apple bore false witness and claimed Adobe was unfaithful in her support of open and free standards. Even so, those of us who know her and love her know these accusations are spurious and unfounded. Adobe has consistently made her platforms easily accessible and released public specifications to her powerful PDF and Flash SWF formats, even allowing rivals access to the tools and information they need to fairly compete. It is not her that rules with the iron fist of proprietary iCastles and closed iStores.
Adobe's maturing is remarkable too. As she approached middle-age, and surpassed her primary rival to the desktop publishing crown (the once high and exalted Queen Quark), she added to her glory by absorbing the mighty neighboring kingdom, Macromedia. Adobe's wisdom and savvy, combined with the youth and exuberant enthusiasm of her new conquest to form a mighty empire that has stood many tests. Even now, Apple, her mighty former lover, has risen up against her and poked her ruthlessly by stripping her of one of the beautiful features in her CS5 garment. How darest you make a compiler that attempts to penetrate our fortresses with your Flash. Thou shalt not use thy software in our kingdom, have they declared. Adobe is clever and wise, though, and despite the efforts of her rivals, is destined to continue her glory. Even if her reputation is trash-talked and defamed.
For those who are faithful, she's a great partner. One of the top places to work for according to Forbes, and in my experience, one of the top companies to serve as a training partner. She hasn't been one, like so many in the valley, to hold forth her beauty by teasing with an opportunity to love her, only to snatch the opportunity away after one has invested heavily in courting her. Many powerful companies partner with small businesses initially, only to begin offering their own training and professional services once the market is developed. Adobe has never been known to betray her children.
In 2010, her latest CS5 product delivers many exciting new features to her users. For print publishers and image editors, she's delivered new powers with her magical content-aware fill in Photoshop and her beautiful variable with strokes and clever perspective drawing in Illustrator. She's accelerated her video editing in Premiere and After Effects 100-fold through her Mercury processing engine. She's made publishing Flash files easy and accessible to print designers with Flash Catalyst. For all of her latest products she supports the latest 64-bit operating systems. Her latest CS5 achievement is one of her finest.
So it is with delight and gratefulness that I rightfully acknowledge Adobe with 5 well earned stars. -
Review from Krista S.
3/18/2009 7 Check-ins Here
Work here. Love it. Only complaint is the commute I have to make from SF! I guess I could also argue that the cafe should be free like google, but hey, its pretty darn cheap, we have a free gym, they give me a free caltrain pass, and our software perks are way better than anything google has to offer. damn straight!
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Review from Kris O.
Sunnyvale, CA
1/11/2010
I'm sick of heavyweight programs that try to run in the background and pester you to download updates.
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Review from Zee X.
Santa Clara, CA
3/29/2008
Adobe is a fantabulous place to work.
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Review from Paul G.
Highlands Ranch, CO
6/1/2006
I couldn't do what I do without you. Thank you for being my creative enabler for so many years.
