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Acura of Tempe
Categories: Automotive Auto Repair Automotive Car Dealers Auto Repair, Car Dealers [Edit]
7800 S Autoplex LpTempe, AZ 85284
(480) 344-5800
15 reviews for Acura of Tempe
15 reviews in English
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Review from Elisa U.
Phoenix, AZ
2/10/2012
I have only good things to say about the service dept. at Acura of Tempe.
First of all, you can schedule your appointment online through their website. (They even email you back to confirm/remind you.) When you arrive for your appointment they greet you at your car, go over everything with you, then direct you to the comfortable waiting room which has coffee, snacks, a TV and ample seating. I especially love that they wash & vacuum your car when they're done.
Their staff is both friendly & professional. I have gone there with my Integra a few times for repairs and oil changes and am always impressed! I like being able to trust that the work is going to get done right the first time. -
Review from Mary Y.
Phoenix, AZ
1/13/2012
Recently moved to the area and needed an oil change. I'm pretty anal about my car especially since I'm paying a pretty penny for it. Figured the Acura dealer service would be the safest decision.
Immediately called the service desk and Dave picked up the phone. Got an appointment the next day and was treated very well.
The service center has TV and free WIFI not to mention a BEVY of yummy snacks (fruits, soda pop, coffee, cookies, chips)
I bought my computer and 1.5 hour flew by. My car was washed and vacuumed too!
I love my RDX and am glad my car will be in good hands here. -
Review from Sandy C.
12/29/2011 1 photo
This was my first Acura- ever. My eye was set on the TSX (Silver Moon) with technology package, but I was hoping that I could get it with the budget I had in mind. Not so much, I wanted have it OTD under $30K, but they couldn't do that. Understandable I guess, but that would have been an incredibly sweet deal for me. The husband and I have done extensive research on Acura and Honda (my other choice of cars), and were ready to talk to people.
Dealership was very clean and full of people when we walked in, it was a sure sign that they weren't having a problem selling.. atleast that's what it looked like.
Since Keith and Wade (the people in contact through email and phone in the beginning) were busy at the time, so Patrick was helping us out.
He was friendly, and upfront about all the costs early on, which is nice, but I was hoping for a little more room for negotiating the price down. We took it for a test drive and I really enjoyed it, we both agreed this car was could handle turns and had good response.
I initially hoped that the only Silver Moon that they had on the lot didn't have all extra accessories (window tint, side body molding, and wheel locks), because they could just add it onto the price of the car and just charge me for it without saying anything. Which they did say they couldn't remove it, but are willing to discount it, so I was okay with that.
We said that we would look at other dealerships and come back, and Patrick didn't pressure us, another associate ask us if there was anything else they could do, and that was it. As we test drove the Honda Civic down the street, we realized we were willing to pay a little more for an Acura, so we went back to Patrick.
We told him our thoughts and went into more detail about payments, and they were willing to work with us. They also threw in a $250 voucher to help me get my monthly payments done a tad, so that was a nice gesture. Paperwork was fairly painless and quick, since we knew exactly what we wanted, we declined all the extended warranty and extras.. Overall experience was pleasant and I LOVE my car! -
Review from Brian O.
Phoenix, AZ
5/14/2012
Slow service, did not keep me in the loop. I showed up for my 1030 apt time on Saturday for oil change, filter, inspection and tire balance and rotation. It took 3 hours and then I had to confront the service advisor regarding the terribly slow service. He apologized twice but did nothing else. I then showed up home to find out they didn't rotate the tires. Worst of all they didn't bother to explain why. Tempe Acura, I won't be back, I knew there was a reason I didn't buy my Acura from there either.
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Review from Mike W.
Mesa, AZ
4/11/2012
We went to Aura of tempe to look at the TL and TSX models. We took a test drive of a tSX but it was out of our price range. We also took a test drive of a TL and liked it. We dealt with a sales guy named Miek Sanchez. He was very nice and not pushy at all. We eventually purchased a 2011 Hyundai sonata from somewhere else but would be glad to deal with Mike again. I only rated it 4 stars because we didn't go even go into the building and have no idea how that experience would have been (financing etc)
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Review from Dan G.
San Diego, CA
2/21/2012
No pressure, honest, laid back, personable salespeople! I drove in from CA to buy a used TSX and they did as much as possible beforehand to make the transaction smooth and quick. They also let me privately sell my old car on their premises (and even encouraged doing so) because they couldn't give me much on the trade.
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Review from Will V.
Los Angeles, CA
7/11/2009
Firstly, having visited several Acura dealerships around the nation, Acura of Tempe is, by far, the worst Acura operation. Avoid at all costs! The following is an explanation to why they cannot be trusted:
I visited the Service department for both an oil change and warranty service. I was then told that the warranty service request would need to be reviewed by the manager (despite the fact that -- over the telephone -- I was told that the repair could be made). My service advisor told me that a loaner car would be available for the duration that my car would be in service and warranty repair.
I waited several (about 45) minutes for the service manager to appear. Seemingly unapologetic for the rather long delay, the manager reviewed my warranty repair request. The manager then stated that I would need to pay for a loaner car. He then said that my warranty request would need to be reviewed by a "certified specialist."
After feeling distrust for Acura of Tempe's operation, I immediately departed.
That is when I discovered that Acura of North Scottsdale is, by far, the best Acura dealership in the valley. Acura of North Scottsdale performed all warranty and service work (the latter of which was at a lesser price than Acura of Tempe). Moreover, I was issued a loaner car... at not cost (again, unlike Acura of Tempe)! -
Review from Terry C.
Mesa, AZ
6/8/2011
I purchased my 09 MDX at another valley Acura dealer but I like taking it here for service. It's closer to home and I get in and out quickly. I appreciate that they stick with Acura recommended service items, no additional "locally recommended" jobs that add into my bill. The waiting area couldn't be much nicer; free food, coffee, pop, juice and bottled water. So far all my service bills have been reasonable and my car is sparkling clean when they are done with it.
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Review from alan f.
Phoenix, AZ
9/8/2007
I initially negotiated with their Internet Sale rep. and we both know and agree the invoice price WITH DESTINATION for my interested 2007 Acura TL is $31817.93 (yes down to the penny). We talked (email and phone) and I agreed to come in to purchase it around invoice price. Good Deal right? Well big mistake!
I talked to a sale guy and said I am willing to buy the car around the invoice price + fees. Surprisingly they agree to sell the car exactly at $31817.93. I know it's September and '08 models are here in their lot already. I was still surprised but thought maybe they are willing to sell 07 inventory at invoice price now. But when they bring back the numbers with the sale price and fees, they included the DESTINATION CHARGE ($670) AGAIN, mixed in with Title and registration, Tax, Documentation fee ($369), etc.. I was there for like 4 hours and it was after 10pm, I didn't remember that the $31817.93 included the destination charge. So I agreed and purchased the car.
The next morning when I looked at their number again and realized they charged me twice for the Destination fee, I am not happy with this tactic. See, if they told me that they need to make a profit for $670 on top of the invoice price, and if I agreed on it, then I CAN live with that. I made that choice, right?! But this is not. This is on one side they said to sell you the car for invoice price, on the other side they pull out this trick to embed the same Destination charge again among the fees to make up the profit. That is just wrong and dishonest, completely disrespectful to buyers. If I am fooled, I am sure there are plenty buyers out there that suffered the same thing, except they probably don't know it!
What make this situation worse is, I went back to the dealer ship to talk to the sale manager, Andy. He basically said that's the price I signed to purchase and there is nothing he can do. After a couple rounds of fruitless discussion, I talked to the branch manager, Joe Leavitt. Wow, what an experience! He basically said the same thing but with a more arrogant, 'you-are-a-sucker' style. He tried to imtimidate me by asking how old I am, then said to the effect of 'Hey, you are over 18. You made the decision and now deal with it!' If the man in charge has that kind of integrity (or lack of), imagine how that influence the rest of the sales managers and sales associates.
In this dealership, it doesn't matter whether a business practice is right or wrong, clean or dirty. As long as they can make a profit out of a buyer, they will find a way to get you signed the paper. This is what I learned from them, stright from the leadership. Yes I mean you, Mr. Leavitt.
Thought I want to share this with you the $670 lesson I learned from this dealership. I am not getting anything back from them, and I don't mind spending another hour summarizing this for you. At least you can be smarter! -
Review from erin a.
Scottsdale, AZ
11/18/2008
i just had to take my 2 year old tsx in because it didn't want to start. i called up, made an appointment, and asked if they had wi fi. they sure did.
i showed up for my appointment, someone met me at my car in the service car port. he walked me inside and confirmed what i was there for.
someone had noted that i asked about wi fi, and after we talked about hwo they were going to inspect the car, he walked me over to where they had cubbies with power outlets and asked if i would like to use their free wi fi there, so i could work in private. he also said they had a lounge with free food and drinks, if i'd rather go that route. i took the cubby because i needed the power outlet.
it took an hour and a half total. he came back to find me once, to let me know the battery was done and they were going to replace it. he also showed me the results of my inspection, and asked if i had time to wait while the washed it. sure i did. i was basically at work.
anyway, the whole experience was great: i didn't waste any time there, and i got an incredible car wash- inside and out.
easiest trip for getting a car worked on i've ever had. -
Review from J'enay J.
Scottsdale, AZ
9/15/2010 1 photo
For me, this dealership is as good as it gets. The service department is second to none, the salesmen are friendly and about as non-high pressure as you can get in the car purchasing world. The dreaded finance manager? Not here. Kim is an absolute doll, and I honestly wish I didn't have to buy a car just to talk to her!
Everyone here, from service to finance, will bend over backwards to accommodate you. I highly recommend this dealership.
**Update**
I just purchased a brand new 2012 TL from this dealership - the second Acura I have purchased from them. Nothing but amazing treatment, no-hassle, pressure-free. I absolutely adore every single person who works at this dealership. The finance department is amazing, my service guy is a total ten, and my salesperson and sales manager were awesome. I cannot say enough good things about this dealership. They REALLY go the extra mile for the customer. Anyone in the valley would be crazy to purchase an Acura anywhere else - or heck, any car anywhere else!
The service departmet of Acura of Tempe is absolutely phenomenal - like, literally amazing. I wll ONLY have my vehicles serviced here and recently had several thousands of dollars worth of upgrades flawlessly implemented; my vehicle looks beautiful. My service technician always goes the extra mile for me and the work is A+ quality. -
Review from Rebecca S.
Chandler, AZ
Professional, courteous service, awesome sales staff, great waiting area with snacks, coffee and beverages, convenient location and of course a great selection of new and used Acuras on site.
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Review from Shaun F.
Phoenix, AZ
3/15/2011
I was extremely disappointed by my visit to this dealership. After my previous lease had matured, I intended to shop for a 2011 Acura TSX and visited Acura of Tempe. Although it was not a busy day by any means in terms of customer flow (and now I can see why), I had to wait nearly 45 minutes to even be seen by a sales rep. When I finally met the rep, he was inattentive to my needs and seemed inconvenienced by any questions that I had. The entire experience was like checking into your local DMV. Not only that, but they had an extremely poor inventory and you had to play games with the sales rep to even get a somewhat realistic offer on the vehicle. He also brought me in to see his boss at one point, who had a tacky tie on and reeked of a typical used car salesman, and I later discovered that they had lied to me about how my previous lease would've been handled in order to get me into a new vehicle at an inflated price.
I ultimately leased a new 2011 Acura TSX at Acura of North Scottsdale. They were shocked when I told them about my experience at Tempe and what I was told. I got a great vehicle at a fair price. Stay away from Acura of Tempe. You can't trust them! -
Review from Brett S.
Tempe, AZ
8/4/2010
I am really impressed with the professionalism of the staff. I worked with Debbie for a number of years until she moved away. I now work with Todd who I have to say is a very thorough, professional, and classy representative of the Tempe Acura staff. They are excellent about fixing warranty related issues with no complication. If during the course of routine maintenance they discover something covered under warranty they will fix it on the spot with no hassle. Even since my vehicle has been in the extended warranty stage they honor all issues covered by it without fuss. The waiting area is another plus. It is filled with comfy chairs, a large TV, magazines, fresh on the spot brew coffee, all sorts of sodas, cookies, and chips. I know that a dealership service department is typically more expensive than a non-dealership mechanic but at Tempe Acura you get what you pay for: professional staff, ethical behavior, prompt service, and a classy atmosphere.
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Review from Deborah T.
Phoenix, AZ
1/6/2010
I bought my car at Acura Scottsdale and have always gotten it serviced there. However, after they wouldn't return my second call about setting up an appointment for my 3rd battery in 2 1/2 years, I decided to call Tempe. They got me in with no problem. Since I had been at Scottsdale for the last 2 1/2 years, I was so pleasantly surprised when someone greeted me when I got out of the car, showed me to the area for free coffee, drinks and snacks. This is the COMPLETE opposite of Acura of Scottsdale. I will now be making the 20 mile drive to go to Acura Tempe. They were so friendly, helpful and accommodating!
