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Acura Of Bellevue
Categories: Automotive Car Dealers Automotive Oil Change Stations Automotive Auto Repair Car Dealers, Oil Change Stations, Auto Repair [Edit]
13424 NE 20th StBellevue, WA 98005
(425) 644-3000
- Hours:
Mon-Fri 8:30 am - 8 pm
Sat 9 am - 7 pm
Sun 11 am - 5 pm
About This Business:
Welcome to Auburn Foreign & Domestic - Auburn's Auto Repair and service that's perfect for you. Whether you own a Foreign or Domestic car, truck or suv… read more »
13 reviews for Acura Of Bellevue
13 reviews in English
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Review from N G.
Bellevue, WA
5/21/2012
I tried buying a pre-owned vehicle from them (though, the sale did not happen - found a better price for the same car). The staff is very welcoming, the sales person was a thorough gentleman and very informed. The only missing star is the usual car-salesmen issue - they bargain a bit. Otherwise a very pleasant experience, I never considered an Acura before, but I feel like my next car might be a new Acura - that is how impressive they were.
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Review from Ricway A.
Seattle, WA
4/27/2012
The staff they have at the service department has absolutely no customer service at all. Very disappointing, they don't communicate well at all! Every answer that came out of there month sounded as though they were annoyed and had this huge passive attitude! SEEK SERVICE ELSE WHERE!
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Review from David S.
Seattle, WA
10/22/2011
I WISH I could go in a buy a car here, but I cannot so I don't, but I do get my old one serviced here. They have a do it yourself espresso machine, I Pads, fresh fruit, donuts, and muffins. ALL FREE!
They will wash your car, if you go in for service and ask you if you would like bottle of water for the road.
Very nice service, I only wish I could buy a car there. If you are getting major service they have loaner cars, or they will drive you to your office if you need a ride.
It is everything you could want in a dealership. -
Review from K K.
Seattle, WA
10/30/2011
I visited Acura of Bellevue last night, and was extremely disappointed with the level of customer service that we received from their salesman. Having been shopping for a car for the past month or so at similar luxury dealerships (Lexus, Volvo, BMW, etc), I expected Acura to be on this same level of customer care as these other dealerships. But instead, I was shocked and disappointed by the absolute disregard that we received from the salesman at Acura of Bellevue.
I understand that buying a car is a negotiating matter, and that not everyone is going to get their way, however I am in sales for a living and I would never treat someone the way that Rick treated us. Not only did he never ask what I did for work or why I was out looking for a new car, he didn't even ask my name until we were starting to crunch the numbers. When I objected to his "asking price" (which I'm sorry, but you should expect that customers are going to negotiate on the "asking price"!) Rick became extremely rude and I was personally offended by some of the comments he made. During the entire process, I remained reasonable and calm while Rick raised his voice and become more and more argumentative. Rick actually told me that this car was extremely rare because of it's great condition and low mileage (which it isn't....there are a ton of these cars for sale in the area with the exact same year and mileage), and he said the car was worth the asking price. I simply replied that if he really felt that the car was worth what he was asking, then I was sure he would have no trouble selling it to someone else this week. I kindly told him that this price just wasn't going to work for my budget, but to please call if he changed his mind. It was at this point that Rick told us to leave.
So, rather than working with me and trying to compromise on a number we could both agree on, Rick pushed me away with his abrasive attitude and complete lack of respect for me as a buyer. It's unfortunate, because I am interested in this car, but I will just be buying it from someone else now.Comment from Shawn F. of Acura Of Bellevue 11/9/2011
We are sorry Ms. K felt that we did not treat her with the… More » -
Review from K H.
Seattle, WA
11/4/2011
Went here over the weekend to look at some cars. Rick explained the model and features in great detail enough that I would've been sold only I found him to be kind of snobby. Smart guy but I got a bad vibe from him. Why would Acura put a grumpy guy there to talk to people about cars? There is the pushy/cheesy salesman but the opposite of that would have to be Rick; mean and latently agressive.
I'm going to the other Acura dealership. -
Review from Mike D.
Seattle, WA
Came here for regular maintenance on MDX. Nice waiting area -- good coffee machine, flavorings, fresh fruit. Can borrow iPads? Brought my own, but seems like a great idea. Courteous, professional customer service. The only problem I see with this place is that it us located in Bellevue -- why no dealer in Seattle, O Acura?
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Review from Sarah M.
8/22/2009
This place is a breath of fresh air after trying to deal with the Lexus dealership where I bought my used Acura!
I called in earlier this week to make an appointment to get my oil changed to which the customer service rep responded that I could come in at any time. I settled for 1 on a Saturday.
The process was quick and easy. Dropped the car off, they said it would take about an hour. They had a nice little lounge to hang out in.
In an hour, got a phone call saying my car was ready. They gave me a complimentary car wash, inside and out. The oil change was $49.99 with tax which seems pretty standard. They didn't try to upsell me on products/services and even checked the tread of my tires for me!
And to top it off, they offered me a bottle of water upon my departure. Doesn't get much better than that!! -
Review from Shy A.
2/5/2011 1 Check-in Here
After hunting and searching for some sort of tire lock thingy for my car, I finally found it here painlessly. Let me explain how I hate anything maintenance related to my vehicle. I especially hate that when I have the beans to finally buy new tires I can't have them installed because somehow I'm sure in a fit of cleaning, I threw out the ever so important tire lock thingy. IRRITATION. I called Acura of Seattle and they were a nightmare-I was almost ready to go and get the darn locks broken off for $20 bucks a pop until on a whim I decided to head over here after work. They had the part in stock, it was the very last lock for $20, I quickly bought it and I left a happy camper. So happy in fact, I've scheduled some maintenance work on my car there for next week.
Comment from Shawn F. of Acura Of Bellevue 3/4/2011
Shy A., gald we were able to help you locate the part you… More » -
Review from sparklish s.
Woodinville, WA
10/16/2011
Sales department is horrible and arrogant. They don't offer good customer service. They don't care about customers at all. They feel that they have enough business and customers will pay top dollars for horrible customer service. Very disappointed. We ended up going to Acura of Seattle and buying a car from them and they offered us great service and courtesy.
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Review from M C.
Bellevue, WA
6/5/2008
The service is just great. Came for an oil change and they do not provide a loaners car with this as it takes exactly one hour. I was wondering what I was going to do with a toddler because it was raining. The waiting room had lots of things for kids, Internet, fruits, espresso stand and croissants. It was great. I definitely recommend this place.
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Review from Gavin N.
6/17/2009
I'm surprised I have not written a review for Acura of Bellevue yet. Anyway I was in the market to buy a new car about three years ago. I visited Honda of Bellevue and had a pretty bad experience. I decided to visit Acura of Bellevue and I ended up buying a certified used RSX Type-S. I also paid for the extended warranty. The car for the past 3+ years and 40k+ miles has been awesome. No breakdowns, random things forcing costly repairs. If anything has needed to be repaired or replaced (other than scheduled maintenance like oil changes) has been free under the "Acura Care" extended warranty.
Actually what was nice was in some cases things that some items considered normal wear and tear (like a reverse light bulb) they replaced for free anyway. Which was nice. Anyway so I haven't bought a car in a while, but I do visit Acura of Bellevue several times a year for all my scheduled maintenance.
They always treat me nicely with good customer service. The waiting room is also clean, does not have that nasty car repair shop smell, and often has nice little freebies such as Internet, espressos, bottled water, donuts, pastries and fresh fruit. Also if you are doing a bigger shop visit (something more than an oil change) they often have complimentary service vehicles to use which are none other than Acura TSXs, or I think one time even an MDX. Which are pretty damn sweet to drive around, it almost makes me NOT want to pick up my car...which I'm sure is the point.
As for pricing Acura of Bellevue service tends to cost more than most smaller repair shops. But the service, amenities, and complimentary car wash and vacuum totally make it worth it. Especially considering the fact that every time I come in, they only service what needs to be serviced. And if there is something they recommend doing, it's because it NEEDS to get done. None of this hundreds or sometimes thousands of dollars of "preventative maintenance" crap that so many auto repair shops try to sell you on. IE. I took my girlfriends car to Good Year once for an oil change, the front desk guy after the oil change ran us through 4 pages of recommended "preventative maintenance" that would only cost us $6,000 for a car worth $9,000. When he said the total price he was quick to say "Oh but you don't got to do this all at once" after realizing how much BS he just tried to sell to us. The car is still running fine (with scheduled maintenance) for the past two without any of the "Recommended repairs" from Good Year.
Anyway Acura of Bellevue I think only serves Acuras and a few Hondas. But seriously if you live nearby and own any of the two cars. Get your car serviced here. It's the best, and not once have I even debated going to another shop.
~G -
Review from Piyush U.
Bellevue, WA
8/29/2010
Very poor customer service. Sales person was very uncooperative. We were looking for a new RDX, our every question was met with a rude answer.
Comment from Shawn F. of Acura Of Bellevue 3/4/2011
Greetings Piyush U., We apologize for the experience you had… More » -
Review from Jennifer L.
Seattle, WA
8/17/2009
My 2006 TSX clutch went out at 38K miles (pretty much unheard of). I took it to the dealer because it is under a "bumper to bumper warranty." $1,300 later, I complained to Acura but the District Manager denied me (where I bought the car new). I have driven a manual transmission for 18 years and this is the first clutch to die on me. It is a faulty clutch. That is the last Acura I will ever buy. Luxury car? Warranty? Customer service? WHATEVER!!!! Apparently the failing economy is affecting us all. I am going to tell everyone I know.
