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Active Electrical Supply & Fox Lighting Galleries
Category: Home Services Lighting Fixtures & Equipment Lighting Fixtures & Equipment [Edit]
4240 W Lawrence Ave(between Kildare Ave & Tripp Ave)
Chicago, IL 60630
Neighborhood: Albany Park
(773) 282-6300
- Hours:
Mon-Fri 7:30 am - 5 pm
Sat 7:30 am - 3 pm
- Accepts Credit Cards:
- Yes
Minimum purchase of $1,000 required. *View Yelp About This Business Section for complete details. Offer Code: SHQQ. Offer Expires: 12/31/12.
10 reviews for Active Electrical Supply & Fox Lighting Galleries
10 reviews in English
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Review from Martina S.
Chicago, IL
8/14/2011
My husband and I recently started renovating our new home and we had a list of things our electrician instructed us to buy, as well as a list of all the fun stuff we got to pick out like different fixtures for each room. We were helped by a big, bearded, tattooed guy named Damien who was AWESOME. He works in the electrical part of the store, not the lighting fixture side, but he was pretty knowledgeable about all of it and when he didn't know something, he found out for us. I can't speak for any of the other salespeople, as no one else tried to help us, so maybe that accounts for the other bad reviews this place gets.
He helped us navigate the many (too many) options for track lighting to determine what will best suit our needs, and give us the best quality for our budget. I was really impressed with his all around knowledge and he seemed happy to share.
We ended up buying more than we expected because we found a lot of things that we really liked and made sense for us after Damien showed us all of our options. When we brought it all back to our house, the electrician looked over everything and was really happy with our selection. I never got the feeling that he was being a pushy salesman, he seemed legitimately concerned with helping us out.
The only thing I don't understand about this place is the display of "snack machines" and weird candy, like Sour Dots and Cherry Tinglers. But it gave me and my husband something to laugh about while our order was being filled! -
Review from Cameron H.
Chicago, IL
1/17/2011
Unfortunately, the only positive thing I have to say about this place is that they have very nice lighting. Just as the other lighting place I ventured to, the results were very different. I walked in not knowing too much about my track lighting. However, brought in a picture. The sales rep was not able to assist at all. He told me I need to get the name of the track lighting, bring in a pendant to see if he could figure it out and that it would just be better to replace the entire track.. The other place ventured to told me the opposite. They told me I have a very universal track and that the majority of the existing pendants would work with it and I will be able to salvage the track and transformer if the color matches the rest of my kitchen design.
Whether or not he was knowledgeable was the least of my concerns. Just the level of customer service, unwillingness to be helpful, and lots of arrogance left me wanting to never go back there. Very unfortunate. -
Review from Eric B.
Chicago, IL
3/30/2010
Spent some time here in the showroom taking a look at lighting/electrical fixtures for my loft.
I'll admit, I don't know much when it comes to either of those subjects...but that's where Active picks up the slack. The salesman I spoke with was highly knowledgeable and incredibly patient with all of my questions and requests. I left feeling that I had been given quality advice and quality products. I will definitely be coming back. -
Review from Liz S.
Chicago, IL
7/28/2008
These guys are RUDE. I was looking for a hard-to-find replacement glass shade for a ceiling fixture, and the guys at both Menards and Home Depot recommended I go here.
I walked in, and there were several salespeople standing or sitting at computers near the front of the store. It wasn't immediately obvious where I should look, so I asked one of them where I might find what I was looking for. He glared at me, said "Uh, I'm helping a customer right now." and went back to his computer screen.
OK, I'm not that touchy about customer service, but if all you're doing is sitting at a computer typing away, how am I supposed to know that you're helping someone and not waiting for someone to help? I tried with him again, asking if he could at least point me to the correct section of the store so that I could find something on my own. He glared at me, again, and said that they don't carry anything like that, and dove right back into his computer screen. Thanks a lot buddy.
Since all of the other staff people were standing around watching this, I said to another one that I'd specifically been sent here by people at other stores, and asked if they could refer me anywhere. They said that I was looking for a specialty part, and that it could be ordered. So, I gave my name and phone number, along with a description of what I needed. Three weeks later, no call back. Big surprise. I'll definitely never go near this place again.
On the other hand, on the recommendation of a friend, I went to Clark Devon Hardware that same day. They didn't have what I needed in stock, but it was an item that they carry, so they took my information, actually called me when it was in, and were in general very helpful. They're not a lighting store, but they are nice guys. -
Review from Dan S.
Chicago, IL
3/2/2009
I came in to get a lighting fixture for my bathroom and everyone was really helpful. I knew nothing going in but EVERYTHING coming out!
Thanks guys!!! xoxox -
Review from Brian F.
Chicago, IL
11/30/2010
We recently re-did our entire house, so we needed a *ton* of fixtures, from can lights to chandeliers, to ceiling fans. I think we spent a total of over 30 hours in Active Electric over the course of 12 months (and a correspondingly large amount of money!), but since we spent so much, they cut us great deals.
Since we went there often, we tended to be more patient when they had a lot of people on Saturday, and you could tell that they appreciated it--you can only spread 3-4 salespeople so far. We went through dozens of catalogs, they called manufacturers to see if they could get certain configurations of glass shades and fixtures, and even wound up supplying us with dimmers and some networking stuff for the house.
Overall, money well-spent, and having the help of Skip and crew over here really made life easier.
Oh, and be sure to check out their Fox Lighting store in Glenview over by the Abt. I'll post this review over there as well. -
Review from J G.
Chicago, IL
6/18/2011
They have a nice selection of lighting however, every time I've been there it seems like it is difficult to do business with them and the customer service people do not understand how to multi task. After my last frustrating experience with them, I will happily take my money else where; my advice is to do the same.
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Review from Patricia B.
Chicago, IL
9/19/2005 1 photo
They have been around a long time. Many times I gaze into their gorgeous window display and get ideas of how my place should look. First rate lighting fixtures, lamps and stained glass. They have a good reputation and many loyal customers.
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Review from Rebecca A.
Chicago, IL
8/15/2010
I went here to buy a fan in May for my bedroom. I had done a little research and knew I wanted a casablanca. First, the wait was horrible. Second, when I finally got my turn, I was made to wait for people calling on the phone and other "regulars' that were browsing. Third, I found out quicly that Casablanca is a fortune and when I asked for something more reasonably priced, she made me feel stupid and poor (no joke -- and I have thick skin). Fourth, she was not helpful in putting together lighting, or coloring, or finding one with a remote, and so I was left to my own devices as she helped those on the phone. I walked out paying for a $200 fan with no lights because I was overwhelmed by the choices and she was NOT helpful.
Fifth, the remote was supposed to arrive 2 weeks after I placed my order - but by MID-JUNE, I had heard nothing, so I called was given the run around and told it would be in soon. 2 more weeks, I call AGAIN, still not in - but should be in Friday and they will call. End of day Friday, I CALL them, yes it is in. I can pick it up.
I go next day to get the fan, long story short, it doesn't come with a long downrod (not even a 6 inch option) and the remote does not have the part that goes in the fan to make it all work. REALLY??????!!!!!!!!
You sell fans and you never thought to ask if I would need a downrod longer than 3 inches? ANd then I wait almost 2 months for damn remote and it is incomplete.
I installed the fan w/o the remote, returned the remote and WILL NEVER GO BACK HERE!
Pick -up counter is rude, prices are inflated, service is horrific - PLEASE DO NOT WASTE YOUR TIME HERE. -
Review from Erin F.
Chicago, IL
2/16/2009
They are both RUDE and incompetent. I was charged twice for the same order and they could / would not remove the charge so I had to rely on my credit card company to save the day.
