Ackerman Toyota Inc

 

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26

Christopher W.

Saint Louis, MO

4/15/2009

I didn't buy a car at Ackerman.  I only take my car there to get serviced.  I'm only speaking from a servicing perspective.  The sales reps here might be the nicest guys in the world, but I cannot really confirm nor deny this to be true.  What I can verify from my own experience is that the Service Center at Ackerman's is below average.  

The actual service to my vehicle is great.  But, there is more than just the finished product.  There is the friendliness of the staff. Nada.  The guy that I deal with regularly (I think he is the service manager) wouldn't know a smile if it slapped him across the chin.  My experience has also been that he is condescending.  He once chastised me for not changing my oil for almost 7,000 miles.  Look, I know the CW says change your oil every 3,000 miles.  I'm no mechanic, but what held true for cars over 30 years ago cannot be the standard today.  But, even if it was, I don't need a lecture.  

The cashier isn't terribly friendly either.  She's quite thorough, but not looking to win any congeniality awards anytime soon.  For example, I was about to check out of the line, and handed her a coupon.  She told me that I should have presented it at the time of service, and I couldn't use it.  Um, no.  I'm sure your machine still takes coupons upon payment rendered.  Don't get me started.  

I'm not telling you to avoid Ackerman.  The quality of the work is excellent and you will be satisfied with the finished product.  Just don't expect anything above and beyond.  Even Jiffy Lube vacuums my floor boards for me.  Ackerman is just there to do the job.  No more, no less.

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