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Ace Relocation Systems
- Hours:
Mon-Fri 8 am - 5 pm
Sat 8 am - 12 pm
- Accepts Credit Cards:
- Yes
christina g. said: "in a word. awesome! I called and spoke to John, who gave me a very reasonable quote, he explained everything and gave some tips to make the move go smoother. (faster) 'cuz time is money. We were scheduled for sunday and there was rain…" read more »
10 reviews for Ace Relocation Systems
10 reviews in English
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Review from Dharmesh D.
Fair Oaks, CA
4/24/2012
These guys did a teriffic job in moving my goods.
I had to move my one bedroom from San diego to Sacramento so i contacted bunch of movers. According to price and reviews I choose Priority moving to move and they contacted Ace Relocation systems i guess.
Driver George and helpers did a terific job in moving. So is the co-ordinator Jessica and Sales person Guy.
Only thing delayed was the full amount payment receipt which i got later from jessica.
I didn't had much of the stuff to move or break, so no complexities. My experience with these guys was very good. -
Review from Lauren P.
El Segundo, CA
5/8/2012
I had THE best moving experience with ACE. I will hire them again no questions asked. They were friendly, on time hard workers and made me feel very comfortable because my finance was away for move out and move in. I am so grateful that my company contracts with ACE. The guys out of San Diego made my move easy. I hate moving so this is saying a lot.
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Review from Christina A.
San Diego, CA
11/25/2011
My saga officially begins four years ago, but it started even earlier than that, when my darling grandmother was alive. She and I used to do the crossword puzzle together at her dining room table. We sat around the table as she read her poetry and as we shared frozen treats from the much-missed Banana Boat Creamery. After she died I inherited her table. It really meant so much to me.
Unfortunately, the table met its demise four years ago during a move from Northern California to San Diego. The Ace Relocation driver (nice guy) who came up from SD hired a crew of Sacramento locals to assist him. The packers were a sketchy bunch. I remember I walked in on one of them helpfully telling the driver which motel he could "get laid." They spent the first day packing, and then returned the following day to load up the truck. One of the packers tilted a heavy piece of furniture onto just two of its two legs, which immediately buckled. The knucklehead then switched the weight to the remaining two legs, which also broke off.
Meanwhile the driver had estimated they'd be done by 4pm. Right around then, they must have started earning overtime, because, according to witness reports, they slowed way down and started singing and dancing. When they finished it was after 10pm, and then we were finally able to begin the 9-hour trek to San Diego.
We lived on a thin curvy road, so the packers (and driver) had had to put our belongings in a small rental truck and ferry them to an 18-wheeler. Apparently, at this point they took leave of their senses and just crammed stuff into the truck willy nilly. I don't know what they were thinking, if they had philosophical issues with the laws of physics or what, and I don't know exactly what they piled on the table (couches, gold bullion?) to make it splinter the way it did, but the table and numerous other pieces of furniture were ruined. Oh, and the driver left a piece of outdoor furniture sitting in our driveway, our neighbors reported. We had to bug him several times to pick it up on one of his next trips up to Northern California.
For more than two years, we remained oblivious to the furniture packing disaster. We dutifully paid thousands of dollars annually in storage fees while we lived in temporary housing. Finally in January of 2010, we had found a home and requested delivery of our stuff from storage. It cost nearly $4,000 for Ace to send several guys nine miles down Highway 52 to drop off our boxes in our living room and place our heavy furniture in rooms. The dropper offers were nice and all, but when they opened the bins containing our furniture, the ugly revelation came out of all the damaged pieces put in by the knucklehead packers years before. The unpackers seemed genuinely shocked. They said that they had never seen anything like it.
Months went by and I struggled to put together the claim form to submit to Ace Relocation. So much furniture relating to storage - shelves and a cabinet - were broken, and the brackets to a metal storage shelf could not be found. Also, because we were planning a remodel, it was hard to unpack our boxes and finish taking stock of our losses.
I finally submitted a claim form, and Ace sent their "best" repair guy to evaluate our damaged items. He was able to repair some of the items, but he first took a few short cuts that we made him redo. Also, the poor guy suffered an extensive illness, so it took him a while to get around to doing the repairs.
My grandmother's table, the one I had planned to sit at doing the crossword puzzle with my own children and, years from now, their children, was shattered, a total loss. We were offered a couple of hundred bucks for it.
For the move and storage fees, Ace Relocation was probably compensated over $30,000, a great deal footed by the Hubster's company. So why did I never submitted a claim for the metal shelving? The knucklehead packers had lost nearly all the brackets, leaving just a couple on the shelf to taunt me. I guess a perverse mix of honesty and optimism that I would find that the brackets tucked into some unpacked box. By all rights, I should have. I checked online, and the replacement value of this small pieces of plastic is about $50! I feel defeated.
What's a three letter word for a moving company I can't recommend?
A-C-E -
Review from Nicole B.
San Diego, CA
2/29/2012
ACE Relocation has been professional throughout every experience I have had with them (at least 30 interactions). I work with many moving companies and this one is better than most.
Regardless who you choose, you are going to have things happen when you move whether personal or for your business. They do their best to retrieve and deliver all your items safely and timely. Their staff has always been sincere, kind, and willing to help. I appreciate the positive work environment they create during stressful moving times.
I recommend using this company. -
Review from Kevin M.
Encinitas, CA
10/26/2011
Ace is a quality organization. From the beginning with the estimate through to the final move-in, we were treated with respect and our possessions were treated with care. The movers were extremely courteous and friendly, the coordination was excellent, and their thoroughness was impeccable. The only complaint came from my wife who wished they had "lost" some of the junk that I didn't toss before the move.
I definitely recommend Ace for packing, moving, and storage.
-Kevin -
Review from Jason V.
La Mesa, CA
Updated - 10/10/2011
I recently wrote a review about Ace Relocation a few months back. Well I wanna say that I was mistaken about my comments! Ace was not held responsible for my broken stuff, it ended up being Graebel Forwarders responsibility. So, I apoligize to Ace for that comment. But I still have to give them 3* because of them being 2 hours late with no phone call to give me a heads up! One good thing I can say about Ace is that they will go above and beyond to help you out after things get messed up. Overall I was satisfied with Ace.
1 Previous Review: Show all »
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6/28/2011
If you enjoy dealing with insurance claims for your broken stuff then Ace Relocation Systems is the… Read more »
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Review from Amelia R.
San Diego, CA
6/30/2010
We've used this company twice, once for a corporate move, 2nd time our own household move. First time around was better, perhaps because we were going through a large company. 2nd time --- not the greatest.
From poor packing job on one end --- in which I found picture frames and candles, packed with garage tools! Lampshades were bent and torn from poor packing as well.
On receiving end -- our driver didn't call us during the entire 10 day/2 week time frame while driving cross country with our goods. We didn't get a call until the day before he arrived San Diego, after texting and calling several times!
While unloading -- damaged one of our most expensive pieces of furniture -- an armoire. I even said to PLLLLEEEEEASE be careful and that was the one they scratched. There were also nicks and scratches to 2 other pieces of furniture. The driver promised he'd go to Home Depot and get the scratch touch up pencils to bring back to me. Never called, never returned.
Here's the worst part: I had a tip envelope prepared a few days earlier for what I thought would be a 3-4 man crew for unloading. When they they completed the move -- I didn't remember that there was $100 in there after having to sign and go over a huge inventory list with the driver that seemed in a huge hurry to get outta there. I gave him the sealed envelope only remembering later it was $100, obviously meant for a larger crew. I called the driver that day as well as the HEADQUARTERS in San Diego and asked if they could see about getting me 1/2 that money back for an obvious mistake. NO ONE ever returned my call on this matter. The driver made way with $100 for him and his son, after scratching my furniture and doing a lousy packing job to begin with.
It's that kind of thing that stands out and makes an already stressful experience of moving even worse. I feel like someone reached into my purse and stole $100 from me. ACE RELOCATIONS systems, you cannot ignore situations like this without expecting some bad word-of mouth. -
Review from Natascha C.
San Diego, CA
Updated - 5/11/2011
And hopefully I will have the pleasure to move back home (to Houston), and surely will hire them to relocate me again. Soon I HOPE!!!
Thanks Ben Castellanos for all your help! :)1 Previous Review: Show all »
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5/2/2011
Ace Relocation did my last 2 moves and they were wonderful. Their service is great.
I highly… Read more »
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Review from Aqua V.
San Diego, CA
7/23/2010
We had a wonderful experience with Ace Relocation Systems from start to finish. The estimator, Kevin Grant, was very professional. He arrived on time for the estimate and returned the proposal back to us lightening fast. The price was right on point for the full service packing and relocation services that we were in need of for our move. The packing services were awesome and exceeded my expectations. The move itself went very well too. More move time was needed than estimated but, that happens and it definitely did not ruin our experience. The moving crew were all very nice, trustworthy and had GREAT attitudes. I would definitely use this company again and would recommend them to family and friends.
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Review from B.J. S.
San Diego, CA
10/13/2010
I used Ace Relocation to move about a month ago and I had a great experience. The movers were professional and moved very quickly (while still being careful). Everything was moved in much less time than I expected, and I didn't have any issues with broken items, etc. I would definitely recommend them...
