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Ace Passport Services
Category: Hotels & Travel Travel Services Travel Services [Edit]
321 Ben White BlvdSte 201
Austin, TX 78704
(512) 280-9389
- Hours:
Mon-Fri 9 am - 6 pm
10 reviews for Ace Passport Services
10 reviews in English
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Review from Gray F.
New York, NY
5/8/2012
A last minute passport feels like a big gamble, no room for error -these guys made the experience quick and easy. Nothing to it. I needed a passport with a two week turn around and that's exactly what I got! Except it came early and they set me up to have it shipped to my front door - so even better. No awful lines like the DMV or other gov't office. They sat me down, walked me through the process, handled all the paperwork, even the photo (often you have to go somewhere else) and got me all taken care of in record time with reasonable pricing. So, ten years from now, if we don't all have microchips in our thumbs, I'll be back. Highly recommended! Thank you!
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Review from Tracey T.
Austin, TX
5/22/2012
I needed to renew my passport for a trip I'm taking in June. I had thought about sending the paperwork straight to the State Department in Houston, but then stopped by Ace for a passport photo and found out that the form I had (that the State department required and provided on-line) didn't have a certain barcode that they required! I'm glad I went by Ace. The gentleman there helped me to fill out the correct form, so I went ahead and used their services - an extra $75 - but well worth it. One week later and I have my passport in my hands.
I highly recommend these folks - super nice and FAST!! -
Review from Kimberly K.
Austin, TX
11/5/2011
"Your PASSPORT will be required for check-in."
What had I just done? I had not seen my passport in YEARS and I had less than a week to get a new one. LESS THAN ONE WEEK.*
Calm clarity and focused voice was what I was looking for, not just lowest cost. Mr. mumble-non-present-speed-talker was NOT going to get my business. WHY you ask? because in my head, it was FREAK OUT time! It was LOUD and I felt the urgency like an internal time bomb. Was this even POSSIBLE to get a passport in less than a week?
Kathy was amazing and walked me through the process on the phone so I would know what to bring and how much it would cost. Their website is very clear about services offered and prices.
They have a 5 day service and a 3 day service and I asked Kathy if I should just pay the extra $$ to insure it would be on time. She said no... save that money for your trip, "If we say 5 days, it will be 5 days or less." She was right...
"Hi, this is Kathy with Ace Passports calling to let you know that your passport is finished and will be delivered by 3:00 today to your home. Thank you so much. Check out your spelling and date of birth and everything else. Thank you for choosing us."
Flood of relief. THEY WERE A DAY EARLY. Thank you!
FYI, ACE used to be called A RUSH. A RUSH is still a business listing for passports, but your calls will come here. They have "same day" passport services available for extreme emergencies. This is a local company, but they serve people all over the U.S.
*BE CAREFUL, the people you meet on yelp. That is all i gotta say. If you let them, they may change your life. One of my best friends and her beautiful family had moved to Toronto. We met in an AUSTIN YELP TALK THREAD. So here i am, writing a review for a place that helped me travel to visit a friend in Toronto where i wrote reviews for favorite new real places. and yes. REAL PEOPLE who are very lovely and wonderful and beautiful and poetic.
You are.Listed in: *U*seful THIS!, In the direction of the…
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Review from Christian N.
Austin, TX
9/9/2009
Man, talk about life savers. In. sane.
To illustrate the glory that is A Rush Passport, I will just give you the timeline.
Monday 9 AM: I find out there's been a death in the Family, in Germany. Suckfest.
Monday 1 PM: I've spent 3 hours calling old attorney friends of mine, their immigration law attorneys, and every passport outlet my family had ever used. No luck. Several condescending conversations and put downs later, I realized I might be out of luck and there was no way my mother's expired passport would be available by the time they leave thursday morning (tickets were already purchased).
Monday 4 PM: Through another friend and the interwebs, I find A Rush Passport, look at their site (which is simple and straightforward, and therefore a bit disconcerting), and give them a call. Talk to the fellow on the other end of the line, and he tells me he can get me the passport by wednesday at 10 AM if we show up today with the paperwork and an itinerary. HAH, yeah right.
Monday 5 PM: We left A Rush Passport with lighter wallets and an all-in bet that this would work out.
Tuesday: Panic still ensuing.
Wednesday 10 AM: Fedex rings the doorbell. Ladies and gentlemen, we have a new US Passport. Simply amazing.
We dropped just over 2 Benjamins on the new passport and it was worth it. Don't waste your time with anyone else. If you're in need of a passport as soon as humanly possible, call these guys, they're dependable to a fault.
Hopefully won't need them again, but tell everyone you know. -
Review from Mark H.
4/21/2008
This place is a find. Not cheap but they really helped me get my passport renewed so I can hope a plane to Tokyo next month (nooo, not to take submarine back to Pyongyang...).
They deal will all of the hassle of filing for with the passport agency and do it quickly. My new passport was back in a week. I also understand that they can handle the pesky application for Russian visas (get stopped on a train at the Russian border without the right combination of checks and stamps on your visa and see what happens! - American spy!).
It ain't cheap ($95 + $135 passport fee) but worth it to know that you will not be missing your departure due to some overworked bureaucrat pasting photos into passports in DC.Listed in: Nerdy Shopping Etc.
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Review from Crystal B.
Buda, TX
4/26/2010
So..I needed a Tourist Visa to go to Russia and visit my inlaws again. Previously I had used a company based in Houston, Tx, but since I was now operating out of Austin, I thought I would try a company that was as well. Not the best idea in hindsight.....
For what its worth, the Russian government is very picky about its paper work, so getting something wrong is totally possible and they will not work with you, just merely spit back your application and tell you try again and get it right next time.
So I contact A-Rush 2 months before Im going to Russia. Its run by a husband and wife. The husband answers, says no problem, he can get it for me in a couple weeks, he's emailing me the app and come in with it filled out, passport, etc.... Cool.
So I arrive, he sends all my stuff away, I pay him his $75 fee in addition to the $175 the Russian gov requires. And for a month, I hear nothing....
I began to worry, as I was leaving in a month, and had no visa or my passport back. So I call them. His wife is in the office this time. She tells me there is a slight problem in that the Russians are not accepting my paperwork and she can't figure out why. WHAT?! Im sweating at this point. By this point its too late to mail all my stuff to the Houston company, so Im stuff trying to salvage my Visa app through A-Rush.
Literally, once every 2-3days they would re-send some slightly different version of an app to the Russian gov, and it would get rejected everytime. Come 2 weeks before I have to go to Russia, and still, no Visa.
It all boiled down to the app info was fine, but Russians use a type of paper that is longer and skinnier than our paper. And when they would go to scan in my app, it wouldnt fit into their scanner, so they would simply throw it away. By the time A-Rush figured this out, I had to pay an additional $175 to expedite the app- and how did it finally get approved? By my husband, literally filling out the app at A-Rush himself on their computer, physically cutting the paper himself to the Russians specifications, and sending it in the mail himself.
I finally got my Visa, 3 days before I left. The couple who runs this business is no doubt nice and friendly, but if they didn't know how to deal with Russians, they really should have said something, rather than coming within 3 days of ruining my Christmas and New Year holiday with my family. Poop. -
Review from Philip D.
Austin, TX
6/15/2010
Jack Bauer would approve. It was Wednesday at 7pm, and I had just discovered that my passport expired a week ago. I had a flight to go to Friday afternoon, and I was just about ready to cancel my flight. Then a friend clued me into A Rush Passport, and they walked me through everything, detail by detail, and I got my stuff together by 8:40pm to the Fedex office (which closes at 9pm) and got my passport Friday at 7am.
I was impressed with how detailed and thorough the service rep (Mark) was, and of course, I was impressed that I got a fresh passport in less than 48 hours. -
Review from Lynn M.
Austin, TX
2/17/2011
We had planned a trip to Argentina that included a stay at Iguazu Falls. At the last minute we realized we would like to spend a day on the Brazilian side of the falls, but our Brazilian Visas had expired. They were able to get our new Visas in just a couple of days. I was very nervous giving someone my passport to obtain a Visa when we were leaving on a three week trip in less than a week and the Visa was for a one day excursion. Would have felt like an idiot if the passports were not returned timely or lost and the whole trip was screwed up. I let the people at A Rush know how concerned I was and they assured me I had nothing to worry. The passports were back with the requried Visa when promised.
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Review from Aaron M.
Updated - 2/24/2009 1 photo
It turns out they airline won't let you leave the country without a passport, even though Mexico only requires a birth certificate and driver's license. Mark was able to re-route my passport to our hotel outside DFW, it arrived at 7:30am the next morning and I was still able to make it to Mexico. Thanks again!!!
1 Previous Review: Show all »
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12/2/2008
Mark just saved my butt! I'm leaving for Mexico TONIGHT and just today discovered my passport… Read more »
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Review from Sasha C.
San Diego, CA
6/23/2008
A nice small professional outfit off the south side of Ben White between 1st and S. Congress, these folks will get you to where you need in short time. Here's what a call to these folks gets you:
1. Advice on filling out all the various complicated documentation assorted with a getting a passport.
2. Directions to all the relevant government agencies and their associated web pages from which you can get other important documents.
3. Your passport turned around FAST!
About the cost: Certainly they are not cheap, but considering the money you would have to spend on gas getting to Houston, or the time off work you would need to get everything done without these folks, the price is very worth while.
What moved me most about these folks is that I must have called them like 8 or 9 times asking for directions on various parts of the process and every time I did so, a nice woman gave concise informed responses that sped me on my way to the next stage.
Also cool is that these folks really want to see you travel and if they cannot do something in a timely manner they will direct you to someone who does it faster. As Mark H. Said they also do fancy visa stuff. Fortunately I was traveling to the EU and so it was smooth sailing.
