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Accurate Imports
Category: Automotive Auto Repair Auto Repair [Edit]
4329 W Addison St(between Milwaukee Ave & Lowell Ave)
Chicago, IL 60641
Neighborhood: Irving Park
(773) 725-1820
- Hours:
Mon 8 am - 6 pm
Tue-Thu 9 am - 6 pm
Fri 9 am - 4 pm
About This Business:
1.Customer Service -Customer satisfaction rating of over 95% -Approved to work with all insurance companies -Extended hours for your convenience -Real… read more »
22 reviews for Accurate Imports
22 reviews in English
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Review from Ted C.
Chicago, IL
2/3/2012
These guys are great. I've been using them for the past 5 years, and would recommend to anyone who's sick of getting shalacked at the dealership.
Customer service is wonderful, and the prices are super fair (which is tough to find in a good mechanic). -
Review from Syngin A.
Chicago, IL
1/27/2011
Oscar has serviced our 1990 Nissan 300ZX and 1999 Saab 9/5. When the warranty runs out on our 2006 Acura TL, we will be back to see Oscar for that car too. We heard about Oscar from Car Talk on NPR.
After taking our Saab to every dealer in the Chicago land area and even Merrillville, IN, for repairs but never getting the problems permanently fixed, Oscar worked miracles on the car but was also honest enough to tell us we have a lemon. He doesn't do any unnecessary work and is upfront and extremely accurate about the estimate for repairs which always come under what we guessed it would cost.
You could eat off the floor of his garage it is so clean. We also like being able to drop-off our car after hours and put the key in the mail slot. His crew has been more than patient with us when we try to beat rush hour traffic to get to them before closing and never quite making it on time. We appreciate that Oscar explains everything clearly and doesn't talk down to us just because we don't know anything about cars. -
Review from Josh S.
Chicago, IL
Updated - 2/15/2011
The check Engine light came back on again, right after the first service. Apparently they are unable to truly diagnose the issue based on reading the computer codes. I ended up taking the car back on 4 separate occasions over 5 months. So after they replaced more perfectly good sensors, the check engine light came on again a day later. Since the car ran, although poorly, I have delayed to take my car back in for service.
I finally found a Diesel mechanic (http://www.mobileonein...), who was able to diagnose the problem fairly easily by just removing the valve cover and actually looking at the engine rather than rely on computer codes, which had not even been properly cleared out at Accurate Imports. The cylinders were worn down, which causes numerous sensors to report erroneous data, hence the check engine light. What it boiled down to is that Accurate Imports completely failed to diagnose the real issue, and it cost me over $700 in parts and labor to fix what was not broken. Oscar is a nice guy, but he relies too heavily on computer codes, and seems unable to diagnose purely mechanical engine problems.
DO NOT TAKE A DIESEL TO THIS SHOP FOR ENGINE PROBLEMS.1 Previous Review: Show all »
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9/20/2010
I had to take a VW Golf in for the check engine light. They are very nice, and were able to get the… Read more »
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Review from Dab s.
Chicago, IL
4/6/2010
You know up front when you purchase an import it is going to be a pricey investment, especially if you plan on keeping it and using it regularly over an extended period of time. The local dealership has had its way with me in the past, and this time I needed a problem fixed on the spot.
On a tip from a co-worker, who drives the same 528i as I do, he told me a while back that if I was ever in a pinch to call Oscar over at Accurate. Oscar was someone I was hoping I would never have to talk to, but on this chilly morning when the ol' girl decided she didn't want to go to work, I placed the call.
I was surprised by how attentive he was to my needs, got me a contact for a flatbed tow truck (BMWs cannot be towed any other way), and howquickly he was able to get my car in there and complete the job. The estimates were spot on, and he also provided a detailed emailed list of recommended but not required options to address other problems with the vehicle that were lurking issues in the immediate to not too distant future.
These guys are honest, do a fantastic job, surprisingly efficient, and are extremely reliable. I challenge you that in the event you ever have anything you need done to your vehicle, take the estimate from your favorite spot and bring it over to the crew over at Accurate. I estimate that they saved me a couple thousand dollars in comparison to a Dealership, and they specialize in imports and have the capacity and the staff to complete jobs in a quality fashion.
The car drives brand new felt like a learjet on my recent weekend trip to the Final Four in Indianapolis. I would recommend these guys to anyone. Try em once, and I promise you that won't go elsewhere. -
Review from chad n.
Chicago, IL
Updated - 10/3/2009
These guys rock. They're my goto guys now - i've had many tire problems and Joe and Oscar (Carlos, too) always go the extra mile to help me out - staying open late, giving me advice on the phone, or only charging me when they fix something.
For example, a couple weeks ago I took my car in cuz it was vibrating so bad on the highway i could only drive up to 50 mph .. they concluded i hit a bad pothole - which i do all the time on crappy chicago roads. They tried to fix, balanced the tires, and moved the guilty wheel from front to back, but said to really fix i would have to get new wheels or send mine away to get fixed (which i have yet to do). It still vibrates, but much less - i can go 75 mph now. And they did this all for free. I don't know if its cuz i dropped $2k last fall with them or if they're this nice to people off the street - either way, I highly recommend them.2 Previous Reviews: Show all »
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1/13/2009
My 2nd review of Accurate Imports.
Compare Accurate Imports to other VW auto mechanics in the area -
… Read more »
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Review from Saverio T.
Chicago, IL
12/12/2008
I have a 1999 Subaru Outback and have been taking my car to Oscar since learning about them from the Car Talk website. They are great because they can c-o-m-m-u-n-i-c-a-t-e. They will explain what you need and never do deferred maintenance that you can't yet afford.
They will also offer to FIX and not necessarily replace damaged parts, which is a huge bonus to the wallet. -
Review from Rick M.
Chicago, IL
12/27/2010
Oscar is the man!!!
He understands the philosophy of being honest and how far that goes. Word of mouth is the best marketing and this only happens when your are good to your customers. I was referred to Oscar from a friend and have been going, and referring my friends, ever since. He never tries to suggest more than what is needed. For example, I took my Altima in for its brakes and he suggested that I only change the front as the rear ones still had much life left. -
Review from Jolene R.
Chicago, IL
2/5/2008
I'd been fretting for months about a noise my car was making when I accelerated. I'd brought my Honda to two mechanics before finding Accurate Imports on Car Talk's Website, and one (Carr's Honda) said it was the struts while the other - (Park Ridge Auto Clinic - my mechanic for as long as I've driven) - said my car was just "getting older and louder." Meanwhile I was afraid to drive over 40, because the noise got louder and louder as I accelerated. Accurate Imports quickly diagnosed the problem (turns out my struts were absolutely fine and intact - I had a cracked tie rod and worn wheel bearings on my driver's side front wheel) and they fixed that plus half a dozen other far more minor things for over $100 less than I'd been quoted at Carr's Honda just to replace my perfectly good struts.
My car is nearly silent now as I drive, and I am SO relieved and feel safe again behind the wheel! I can't recommend them highly enough. Carlos took the time to listen to exactly what my worries were over the phone, then went over everything with me again when I came in to drop off the car. He then asked if there was anything else I noticed or was concerned about. He then called me back after going over my car from bumper to bumper and gave me breakdown in price for each thing they'd found that needed to be taken care of, distinguishing between what needed to be taken care of immediately versus what I could wait on for a while. I won't go anywhere else. -
Review from Craig D.
Chicago, IL
7/22/2010
Took my Honda here a few months ago for some major scheduled maintenance after reading numerous reviews online (Yelp, CarTalk, etc) that this was the best mechanic in my area. I found this to be definitely true. I took my car to Oscar and he gave me a detailed estimate for the work I requested, which also turned out to be the accurate final cost. He didn't try to sell me any other repairs, which I didn't need (like other mechanics do) and the work was finished early. Oscar even stayed open late when I was running late to pick my car up.
My car is reliable, so I haven't had to return since my initial visit, but I'll know where to go in the future! -
Review from Karen S.
Chicago, IL
9/8/2010
I've been bringing my 95 Cabrio here for about three years. Oscar gave me a complete rundown of all the work it needed --heaps!-- and did a triage list so I could have things fixed bit by bit. Over time and not too much money, we've brought my car back from the near-dead to life. This morning I phoned him a photo of a fluid-holding thing under my hood and asked him what to put in it as it seemed low.
That call saved me a grand, at least. Great service, honest people, top notch work. -
Review from Elizabeth H.
Chicago, IL
6/19/2007
If it was possible to give 10 stars, I would.
They are the nicest and most honest people I have ever met that happen to also be mechanics! I have taken my beloved 11-year-old Nissan Sentra there for a few years and I swear the car still purrs because of their handiwork. If the world comes to an end, my Sentra and roaches will be the only things left! It is a tank.
And you don't even have to take my word for it, Accurate Imports is recommend on CarTalk's website as well. Have Click and Clack the Tappit Brothers ever steered anyone in the wrong direction? -
Review from Richard K.
Chicago, IL
7/31/2009
Have a Mysterious Car Problem? Go to these Guys.
I wanted to thank you for repairing my 1999 black Saab 9-5 this week.
You knew immediately how to fix my leaking moon roof and did so.
More importantly, you diagnosed my mysterious engine start problem. It was a crankshaft sensor. You only charged an hour of labor when I think it took more like two hours to diagnose and repair. It was a hard problem that had stumped another car mechanic at a different shop.
You've fixed my Saab 9-5 twice when other mechanics failed:
1) Remember the tensioner bar problem that you diagnosed with a screwdriver in 3 minutes or less? I spent $200 trying to have that fixed on the south side by a mechanic. You guys fixed it right the first time.
2) And now the crankshaft sensor. I'd drive my car 5 minutes, shop for 5 minutes, and the car wouldn't start. Had to wait 10 minutes before starting. It also died in traffic a few times (scary).
I can't help but give you guys a 5 star rating. You've cost effectively fixed car problems nobody else could fix on my Saab 9-5.
Thanks guys. -
Review from Ezykiel B.
Chicago, IL
12/14/2008
Man I dont know who writes these reviews. Accurate Imports Inc may be OK for simple things like a tune up or oil change but don't take your car for anything more than that. I took my car there a couple of times for oil
change mostly. The last time though they really messed up and I'm not going back there again, never. I had a problem with my blower motor. They fixed it in a way that caused my car to almost catch on fire. I was driving my mom to doctor and there was a lot of smoke cumming out from under a dash. I stopped the car and we got out in panic. After a while the car stopped smoking and I took it to another shop. The mechanic told me they put a fuse that was 4 times too big, the biggest one there was which was just plain stupid. He replaced the motor and motor resistoralso he had to replace the burned wiring. It cost me close to $500 to fix Accurate "repair". You think I'm going back to Accurate Imports again, I don't think so. Avoid. -
Review from John M.
Chicago, IL
3/31/2008
Honest. I am meticulous about maintenance on my vehicles and do not skimp on maintenance, but I refuse to pay the 2x the Audi dealer charges- thats where Accurate Imports fits in.
These guys have a lot of integrity. They routinely tell me when I can continue to drive on a slowly failing part rather than needing to replace it. Their work has always been solid, with attention to detail.
I highly recommend them. -
Review from SF C.
Pittsburgh, PA
1/15/2008
Volkswagen owners - take your cars here. They've been working on VWs for years!
Like Elizabeth H., I would these guys a 10-star rating if I could. I've never dealt with them before, but found them after a google search which turned up the review by Elizabeth. When a woman recommends a mechanic, I always feel better about going in cold.
I thought I knew what was wrong with my car when I went in. They even ordered the part I thought it needed. Oscar took one look at the problem and showed me where I was completely wrong.
He then took a spring out of a box and fixed my car, sending me on my way without charging me a dime. I wish I'd known about Accurate Imports ages ago. They are honest and completely professional.
Trust your car with Oscar and Carlos. They'll do right by you! -
Review from Aaron K.
12/14/2008
I've been taking my CR-V to Oscar since I moved to Chicago 3 years ago. The communication Oscar gives is incredible. He doesn't fix anything unless personally OK'd by my wife or I. He charges more than where I previously went in St. Louis, but when compared to other shops in Chicago his prices are average. When doing repair work he has often done other 'minor' repairs (like reattaching a license plate or fixing a broken clock) for free. It may not sound like much, but the only time I didn't go to Oscar and took it to a shop closer to where I live they nickel-and-dimed every little thing they could. Not Oscar. He's a very straightforward and competent mechanic. I would recommend him to anyone with a Honda/Acura or Toyota/Lexus (or really any other make of car.)
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Review from Matthew S.
Chicago, IL
3/2/2010
These guys are great! They did the timing belt on my Audi and they did an amazing job. The head guy at the counter knew everything there was to know about my car and he answered all the questions that I had about my car getting fixed was was honest about it. I was spending close to $2K on this repair, so it was important to me to have it done correctly, and with out any concern that my car was going to come up with problems later on that were unexpected. If you have a 90's-2000's german car, I highly recommend you use these guys other than the "stealer-ship" for your work that needs to be done. They'll treat you right.
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Review from Noa P.
Chicago, IL
5/10/2010
Seriously - if you want a mechanic who is honest and accommodating, go see Oscar. He understands the urgency of getting your car up and running asap. This place totally goes the extra mile, whether it's staying open late or making a plan to get you access to your car after hours. Oscar clearly takes pride in the work of his mechanics and insists that the job be done right.
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Review from H P.
Chicago, IL
5/24/2010
I feel much better taking my import here rather than one of the pricey dealership auto shops. Normally, as a woman, I feel slightly taken advantage of by mechanics but Oscar seems really honest. This place is great! Only a couple of blocks from the blue line which is nice for transport back into the city when I have to leave the car without a ride.
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Review from Lauren C.
Chicago, IL
7/8/2009
I just took my 2002 Jetta to Accurate Imports for a leak issue (water saturating drivers side floor after rain, snow, etc.) and to fix my rear passenger door, which wouldn't open from the inside.
I was really worried about the leaking and thought they might have to rip open the car and charge me a ton of $... and leave me stranded far from home. Instead, I waited about 45 minutes (they have TV) for them to check out the car, clear a clog and do an easy repair on the door for NO CHARGE.
I'm a girl who knows absolutely nothing about cars, so it would have been easy for them to take advantage of me and charge me for their time and the repairs. They just asked that I come in for my next oil change or repair, and I definitely will.
Fingers crossed that their quick fix solves the leaking. If not, I'm sure they could diagnose a larger problem for a fair price. -
Review from Jen M.
Chicago, IL
1/2/2009
We have been customers of Oscar's for years. Like other's, we got Accurate Import's reco from the Click and Clack website nearly 10 years ago. At the time we had a 1990 Ford Escort. It was a reliable car - that Oscar ensured remained trusty over the years. In addition to fixing the regular things that happen to a car nearly 20 years old, the front seat had to be replaced, as well as the windshield. Oscar made all of these things happen. He's reliable and communicative - if you have an issue - bring it up to him. He's going to resolve it, I am sure.
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Review from Steve K.
IL
12/15/2009
I seriously can't even give these guys a 1 star rating. On a recommendation, I took my car to these guys and at first, thought they knew their stuff. Then I realized that not getting back to customers in a timely fashion was the least of the problems with them. Was told by Carlos I needed new tires and that they would run at least $130 each. Oscar chimed in and said I didn't need new tires, that they were fine. I ended up needing new tires, but went elsewhere and spent way less. Oscar said they could hook me up with a new passenger door for my car. Great! Only it took a couple of weeks for him to get the door and another week or two to let me know it was in. After more than a month to get a new door, they didn't bother to change the lock, so I can only open the passenger door from the inside. Biggest problem of all? The day I dropped my car off to get the door replaced, my car was quiet as can be. I picked up my car a couple of days later and I was setting off car alarms the exhaust was just that loud. My advice, avoid this place like the plague. Simple tasks is all these guys can handle, and I even question that.
