Accredited Appliance
Categories: Local Services Appliances & Repair Home Services Handyman Appliances & Repair, Handyman [Edit]
Scottsdale, AZ 85250Serving Scottsdale and surrounding area
(480) 948-9500
- Hours:
Mon 6 am - 7 pm
Tue-Fri 6:30 am - 7 pm
- Accepts Credit Cards:
- Yes
We are factory authorized for most manufacturers and repair all major appliances, We specialize in high-end appliance repair including ice machines and… read more »
4 reviews for Accredited Appliance
4 reviews in English
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Review from Heather C.
Scottsdale, AZ
6/17/2008
Why does a washer break on the first load of laundry when you're out of underwear? Why can't it break on the last load? And why did this happen not once, but twice?
My first experience with this company would have been a 4-star rating. Prompt, same day service. Broken belt, $200 and I'm on my way to clean underwear. But the second time...not so good. Only 2 stars.
The appointment window was 1-5. What time did he show up? 6 pm. Somewhere around 4, the company must have known they could not dispatch him soon enough to make it on time, but do you think they could have called. Nope, too much to ask.
When he did finally get there, he determined the washer had a bad main electronic board. I agreed to the repair which was, of course, at the top of my predetermined limit of $300. The part had to be ordered, but he thought it was available locally. The company was to call me the next day (Friday) to give me more details. After waiting around all afternoon Thurs, it was a repeat on Friday. We finally called them on Friday afternoon and were told they were still hoping to get the part that day, but if not, they would repair it on Saturday.
Saturday morning the repairman himself called and said the part was in Tucson and he couldn't get it until Monday. The guy did show up Monday, but only to say he learned that the main board may actually have been blown by a bad motor board. Sure enough, both were bad. Now it's a $600 fix. Forget it. And thanks Accredited Appliance for placing no value whatsoever on your customer's time. Next time I have a few days to kill, I'll give you a call.
I can't say I would never call them again as I don't think they are dishonest or incompetent, but their customer service sucks. My advice ladies is to keep a few pair of those panties you never wear because "what if I'm in an accident" in the back of your drawer for emergencies. And men...never mind, clean underwear is usually optional for you anyway. -
Review from Tracy M.
Phoenix, AZ
1/26/2010
And this place is ToFixIt recommended...makes me leery of their other recommendations.
So, I have a problem with the ice maker on my LG refrigerator. Nothing earth shattering or urgent, but a PITA nonetheless. I get an 8-12 appointment for the next morning. Pleasant phone staff, uber responsive, good experience so far!! :)
And the darkness begins...Just before noon they phone me and say they're running late and it'll be between 3-5 pm. I say cool, I understand things happen. Tick Tock Clarice....Five minutes to Five a call to say they're on the way!!
So, cigarette Mary shows up with his 'son' and I escort them to the kitchen. He proceeds to tell me my fridge is a piece of Korean junk, but they can rescue the ice maker at least for $360 praise be. He tells me that he knows I think it's pretty, but really-piece of crap that should really just go to the dumpster (never mind it's a $2000 fridge ~4 years old).
I told him that I'd think about it, he responded that he'd be glad to charge me $55 just for the privilege of having him and his 'son' here for the glory of the whole two minutes.
I said "HANG ON A SECOND...you are actually going to charge me after being five hours late for opening my freezer door exactly twice?" No tools, no diagnostics, NOTHING??????????? He mumbled scrwoijncuntgon and they both left.
Now, I do not normally give neg ratings, nor am I high maintenance. I even called the office to relay my experience and they replied "well what do you want me to do?" The tech is very experienced and doesn't need to use tools (MAGIC!!).
I told them I don't want anything (discount, etc._) but was just very disappointed. I now have made it a low grade mission to see nobody uses these jackasses ever again... -
Review from Lefty M.
Phoenix, AZ
6/24/2009
The problem with our dryer was an obvious one, but they refused to give us pricing on ANY parts or any non-binding estimate until the "technician" got there. He didn't seem like a technician...he was a blow-hard salesman. He tried to sound like he was trying to 'bend the rules' for me and give me a 'sweet deal' but he was just a loser missing his gold chains. I know why they won't give you any estimate over the phone...because their prices are SKY HIGH! I sent him away without having the repair done. He was so creepy! I felt totally ripped off and I'm mad at myself for not calling them on it afterward (you have to pay $50 for this blowhard to come over and try to upsell you). "To Fix It" has them listed. I had liked Parker and Sons so I gave this company a shot. Never again. He can pimp his overpriced repairs somewhere else. He even told me they work on commission. WHO WANTS THE REPAIR GUY TO WORK ON COMMISSION????
UPDATE: Parker and Sons OWNS ToFixIt! so I won't be using them or anyone from ToFixIt! any more...scammy. -
Review from Kim O.
Scottsdale, AZ
3/22/2009
We have had Accredited Appliance here 3 times now. First was our fridge. It was only 2 yrs old and needed a new compressor switch. The serviceman was pleasant, on time and came on a Saturday. He guaranteed the part for 1 year.
4 months later the whole board broke. He came out, at no charge and was honnest with me. He said for a new board we were looking at 800. He said it would be cheaper to go buy a new fridge at that point. Unfortunately we did but he didnt charge us for that trip, nor try to talk us into repairing it.
Our dryer had smoke coming out of it. Called them again, and the lint build up was around the heating element. He thoroughly cleaned the dryer and vent. A little steep for the repair, $125 but it was done and he advised us on a few things we can avoid in the future.
Our washing machine just broke (yes, we have horrid luck) so I called them for this repair as well.
From the 3 times we have used them, soon to be 4 we have been very happy.
Specialties
LG
Asko
Viking
Sub-Zero
Wolf
