Sears Appliance Repair

I wish I could give a zero. I scheduled a repair on my washer and a maintenance on my dryer. After the technician left, my washer was in worse condition than when he arrived and my dryer display was broken (my dryer was perfectly fine before, they were just their for annual maintenance). When I called customer service, 5 minutes after the technician left, they said he would come back. We never saw him. After repeated calls to customer service and a guarantee that he would return, nothing. We finally had a technician out a few days later and the "new cost" was a $1000 and we were told the first technician "misdiagnosed" the issue. Our washer is 5 yrs old and the new technician said, "it's cheaper to just go buy a new one". While I appreciate the candor, it was not the service I was hoping for. We asked about the warranty that the first guy sold us and said we could use immediately and then were told it would be good in 30 days. When we said we'd wait, he responded that it could actually be 60 days. Really??